1.     Create a sales batch : go to Sales / transactions / Sales Batch 2.     Go to transactions 3.     4.     Type/Type ID = Return / Return 5.     Document No : Auto populate 6.     Customer ID = select the cust number 7.     Date = return date 8.     Go to Additional and select Create Return 9.     10.  …

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As improvements in remote diagnostics and smart enabled products increase first time fix rates and enable more preventative repair, the role of the field service technician is evolving to fit the changing needs of their customers. In the past, a technician needed to be able to quickly diagnose and fix a malfunctioning product on-site, but …

The Importance of Sales and Device Training for the New Field Service Technician Read More »

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