cloud apps

This past Sunday was (as most of us are aware) Valentine’s Day.  It’s a time many look forward to for great dinners, nights out, and quality time with our significant others. For science fiction fans, the excitement was about something else entirely.  Sunday marked the mid-season premiere of The Walking Dead.  For those of you who are not aware, …

Revenge of the Zombie Clauses Read More »

As improvements in remote diagnostics and smart enabled products increase first time fix rates and enable more preventative repair, the role of the field service technician is evolving to fit the changing needs of their customers. In the past, a technician needed to be able to quickly diagnose and fix a malfunctioning product on-site, but …

The Importance of Sales and Device Training for the New Field Service Technician Read More »

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