automation training

As improvements in remote diagnostics and smart enabled products increase first time fix rates and enable more preventative repair, the role of the field service technician is evolving to fit the changing needs of their customers. In the past, a technician needed to be able to quickly diagnose and fix a malfunctioning product on-site, but …

The Importance of Sales and Device Training for the New Field Service Technician Read More »

So far, I have written about the following: 1. Know your environment –Look internally at your process before you look externally. 2. Select a service provider – Use facts, numbers, and data rather than your “gut feeling” to make your decision. 3. Get organized – Compile your learnings from the data you’ve gathered and set …

Pitfall #6 – AP Automation for Microsoft Dynamics Read More »

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