Articles By: Synoptek

Synoptek 's Logo Driving Continuous Transformation with Dynamics 365 Managed Services

Organizations that understand the importance of having an advanced ERP system in place are all praise for the Dynamics 365 platform they’ve successfully implemented. The ability of the system to bring different departments and systems together, enhance collaboration, boost enterprise visibility, and improve business decision-making is extremely appreciated. But over time, many organizations find that …

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Synoptek 's Logo Here’s How You can Create an All-in-One Digital Contact Center with Dynamics 365 Customer Service

Dynamics 365 Customer Service brings a rich set of capabilities across self-service support, tailored customer service engagements, and rich knowledge base portals that aid in improving agent effectiveness and customer satisfaction. But with the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service, the platform has now become an all-in-one digital contact …

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Synoptek 's Logo What’s New in the Microsoft 365 2021 Release Wave 2?

As the business landscape continues to undergo constant transformation, the Microsoft Dynamics 365 2021 Release Wave 2 Plan delivers new features and innovations, equipping organizations with modern capabilities to drive their business forward. Improvements to different applications in the Dynamics 365 suite and Microsoft Cloud for industries such as Healthcare, Financial Services, and Nonprofit are expected to enhance not just user …

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Synoptek 's Logo Dynamics HR with D365 F&O - Part 2

Customization in Dynamics HR Before you begin reading this post on how you can customize the HR module in D365F&O, please refer to my previous post on deploying a new Dynamics HR environment. Dynamics HR has very limited capabilities to expose any changes directly onto the environment. Unlike D365F&O, there is no SDK available wherein …

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Synoptek 's Logo Enable Business Events using Power Automate in Microsoft Dynamics 365 for Finance and Operations - Part 2/2 Series

Approval for Free Text Invoice using Business Events In this section, we will discuss a use case scenario and how we can achieve it using Business events. The use case is whenever a customer free text invoice is generated, it will be sent to the manager for approval. The workflow used in this section is …

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Synoptek 's Logo Enable Business Events using Power Automate in Microsoft Dynamics 365 for Finance and Operations - Part 1/2 Series

Dynamics 365 Finance and Operations users often find the need for their external systems to receive notifications from D365 Finance and Operations applications, so these systems can perform business actions in response to the business events. Thankfully, Dynamics 365 Finance and Operations offers a way for these systems to receive notifications from within the application …

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Synoptek 's Logo Provisioning a Dynamics HR environment

Microsoft constantly introduces new features and capabilities to provide organizations with modern and innovative experiences. One of the most recent changes is the introduction of individual apps linked to the module in D365F&O, that aims to save licensing costs. Dynamics HR, earlier known as Dynamics 365 for Talent, is the latest app launched by Microsoft. …

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Synoptek 's Logo Webinar : Drive Superior Customer Engagement with Microsoft D365 for Customer Service

About this webinar In 2021, providing ‘superior customer experience’ has taken over almost all other business goals. Organizations try everything in their capacity to ensure that their customers have a seamless experience with their front-life staff. That’s why when customer service agents are provided the right tools to assist the clients, it makes the agents' …

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Synoptek 's Logo Top 3 Dynamics 365 Automated Testing Myths Debunked

The pace at which organizations implement Dynamics 365 to get a holistic view of their business and improve efficiency is staggering. But despite the benefits Dynamics 365 offers to businesses, not all implementations come through successfully. Automated testing can enable organizations to get the most out of their Dynamics 365 investment. However, the several myths …

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Synoptek 's Logo Microsoft PowerApps Top FAQs Answered

Businesses today have realized that if they have to quickly meet the needs and expectations of their customers, they need to be able to build cutting-edge solutions that simplify their day-to-day tasks. But given that not every member of the workforce is a programmer, depending on the product development team every time to build an …

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