Articles By: ExpandIT Inc.

Best Practices For Dispatchers

Help dispatchers eliminate paperwork, redundant reporting and manual administrative work Let’s admit it - for dispatchers some work tasks seem tedious and redundant over time. It’s these manual time-consuming tasks that take time away from what really breathes life into your business, such as providing high level customer service and thinking of new innovative ideas …

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Field service in numbers

Let's take a look at field service in numbers! Did you know that 52% of field service and installation companies still  use manual processes? Did you know field technicians list pre-visit review of job history, visibility of spare inventory, access to historical data, and tracking time, as their biggest challenges? Field Service Management software helps …

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5 ways to protect your mobile devices from malware while in the field!

Protecting your mobile devices from malware is imperative According to Kaspersky, some of the top mobile security threats in 2020 are data leakage, unsecured Wi-Fi networks and phishing attacks. Additionally, more organizations have adopted a bring-your-own-device policy with regards to mobile devices. Protecting these devices is paramount. In particular for service technicians in the field …

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3 Ways Mobile Field Service Software Helps Organizations Achieve Operational Excellence

Great service organizations have perfected organizational excellence. They have adjusted processes to reduce costs and maximize output. Whether service organizations are striving to be innovative or just keeping up with the competition, they have embraced digital platforms that help their teams be as productive as possible. Service technicians typically have multiple jobs in a day, …

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Top 3 Ways a Mobile Field Service Solution Improves Customer Satisfaction

The field service industry has undergone a massive evolution over the years. Technological advances, such as the Internet of Things (IoT) have dramatically changed how field service organizations run their business and customer and employee expectations. To be successful, organizations need to find ways to improve internal operations, production output and customer satisfaction. One of …

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Top 5 ways Service Management Companies Are Losing Money - How You Can Fix It

Time is money! Manual processes, scheduling and inefficient resource utilization, low first time fix rates and slow invoicing are losing service management companies money. There is a light at the end of the tunnel though – field service management software! Let’s investigate these common areas where service management companies are wasting time and losing money. …

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Keeping Customers and Employees Safe – The Power of Contactless Mobile Service

Companies must continuously manage change in an effort to provide seamless operations. The technology landscape is shifting rapidly, along with ways of working and communicating. It is important for companies to streamline operations and provide a real-time connection between employees and customers. Use contactless mobile service to manage communications with employees and customers. Service and …

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