Articles By: ExpandIT Inc.

ExpandIT Inc.'s Logo 6 Myths About Digital Solutions

New technology has immense potential, but having realistic expectations of desired results is important. Expectations can relate to many different things, including the desired effect of the investment, the implementation process and employee reaction. Here are some common beliefs and myths that organizations have regarding new technologies, which do not correspond 100% to reality. 1: …

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ExpandIT Inc.'s Logo How Field Service Management software helps service technicians

Service technicians are the bridge between their company and the customer. They are the ones in the field each day performing a variety of services for customers. However, they often face challenges that make them ill-equipped for a job, including scheduling conflicts, insufficient information, and incremental customer requests. Field Service Management software helps with three …

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ExpandIT Inc.'s Logo 8 ways to optimize your service company

Streamlining service operations is crucial for service organizations to thrive. Manual processes often lead to delayed information sharing, an inadequate customer experience, and slow processing of invoices, reports, and more. With the help of a service management software, service organizations can optimize their business operations. Service management software can provide organizations with updates in real-time, …

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ExpandIT Inc.'s Logo 5 Signs It Is Time To Invest In A Field Service Solution

Your business is growing, administrative tasks are overwhelming, duplication of work is abundant, errors and manual processes are slowing your down, and your competitors are a step ahead. Does any of this sound familiar? If it does it is time to invest in a field service solution. Let’s look at the 5 signs it is …

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ExpandIT Inc.'s Logo Best Practices For Dispatchers

Help dispatchers eliminate paperwork, redundant reporting and manual administrative work Let’s admit it - for dispatchers some work tasks seem tedious and redundant over time. It’s these manual time-consuming tasks that take time away from what really breathes life into your business, such as providing high level customer service and thinking of new innovative ideas …

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ExpandIT Inc.'s Logo Field service in numbers

Let's take a look at field service in numbers! Did you know that 52% of field service and installation companies still  use manual processes? Did you know field technicians list pre-visit review of job history, visibility of spare inventory, access to historical data, and tracking time, as their biggest challenges? Field Service Management software helps …

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ExpandIT Inc.'s Logo 5 ways to protect your mobile devices from malware while in the field!

Protecting your mobile devices from malware is imperative According to Kaspersky, some of the top mobile security threats in 2020 are data leakage, unsecured Wi-Fi networks and phishing attacks. Additionally, more organizations have adopted a bring-your-own-device policy with regards to mobile devices. Protecting these devices is paramount. In particular for service technicians in the field …

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ExpandIT Inc.'s Logo 3 Ways Mobile Field Service Software Helps Organizations Achieve Operational Excellence

Great service organizations have perfected organizational excellence. They have adjusted processes to reduce costs and maximize output. Whether service organizations are striving to be innovative or just keeping up with the competition, they have embraced digital platforms that help their teams be as productive as possible. Service technicians typically have multiple jobs in a day, …

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ExpandIT Inc.'s Logo Top 3 Ways a Mobile Field Service Solution Improves Customer Satisfaction

The field service industry has undergone a massive evolution over the years. Technological advances, such as the Internet of Things (IoT) have dramatically changed how field service organizations run their business and customer and employee expectations. To be successful, organizations need to find ways to improve internal operations, production output and customer satisfaction. One of …

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ExpandIT Inc.'s Logo Top 5 ways Service Management Companies Are Losing Money - How You Can Fix It

Time is money! Manual processes, scheduling and inefficient resource utilization, low first time fix rates and slow invoicing are losing service management companies money. There is a light at the end of the tunnel though – field service management software! Let’s investigate these common areas where service management companies are wasting time and losing money. …

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