Color Compass enables sales reps to work online or offline
Color Compass Corporation provides paints and related supplies to the collision repair industry, chains, and channel sales distributors throughout Canada. Business Situation Historically, Color Compass sales reps in the field recorded sales orders on paper. Then they called an internal order desk and relayed the order over the phone. The internal sales associate recorded the order …
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Reduce invoicing time using field service software
Quality Forklift is a business, with multiple locations in Minnesota, that repairs, services, and sells all makes and models of lift trucks. Business Situation For many years, Quality Forklift’s field service technicians used pen and paper to record job information in the field. They would then scan or eventually email copies of the work order …
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CK Power reduces errors and invoices faster using field service software
CK Power is a leading manufacturer and distributor of power units and power generation solutions. They service a variety of markets and customers. Historically, their service technicians used pen and paper to record information in the field. This created a significant delay between the performance of a task in the field and when the information …
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Specific Ways ExpandIT Helps Field Service Workers Stay Safe And Efficient Through the Pandemic
Essential service providers have continued their important work throughout the COVID-19 pandemic, but it hasn't been without challenges. For example, communication has always been instrumental to field workers. How has the pandemic impacted this vital aspect of their job? And how have two companies leveraged the ExpandIT solution to pivot during this time? The Importance …
How Field Service Companies Can Communicate Stronger During a Crisis
Reliable communication and record-keeping aren’t optional for field service companies. They are a necessity. During the COVID-19 pandemic, the need for reliable communication and up-to-date records has increased exponentially. Why? The Problems Companies Are Facing For service and installation companies, about 95 percent of staff members’ time is spent outside of the office. That means …
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5 Ways a Service Company Improved Customer Satisfaction with ExpandIT Field Service
High customer satisfaction is vital to maintaining long-term customers and gaining new business. But what if your customers feel your service could be improved? Is there anything you can do? Waterloo Biofilter Systems Inc., a small-sized water filtration firm in Canada, experienced this problem first-hand. This company develops, designs, manufactures and maintains advanced onsite wastewater …
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Reduce costs and optimize your business with field service software
Organizations that perform service and installation work often struggle with manual processes. For many, errors, lost paperwork, invoicing delays, and overall poor communication are a daily frustration. Field service software enables organizations to reduce costs and optimize the business in a number of ways, including: Elimination of manual processes Improved scheduling Resource optimization Increased first …
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Improve Your Customer Service With a Mobile Field Solution
Providing superior customer service is a priority for every company. It is essential to creating loyal customers and generating new business. But keeping customers happy is easier said than done. Two main roadblocks to providing quality customer service are: Inaccurate information- A service technician is ill-prepared, leading to delayed jobs and additional visits Hard-to-navigate service …
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Field service software purchase considerations
Top 5 considerations when purchasing a field service software solution Often buying software is the easy part and a field service software solution is no different. There are many additional factors to consider. For example, implementation, access, hardware, and training, are all important in ensuring a successful project. Let's take a look at five key …
On-premise vs Cloud-based - 10 Considerations
10 key considerations for Cloud-Based vs. On-Premise Field Service Management How do you achieve successful field service management in the Cloud? Like any business, service and installation organizations are focused on improving business performance, productivity in the field and customer satisfaction. Field service management software is essential in order to provide the best customer service, …
