Reliable communication and record-keeping aren’t optional for field service companies. They are a necessity. During the COVID-19 pandemic, the need for reliable communication and up-to-date records has increased exponentially. Why? The Problems Companies Are Facing For service and installation companies, about 95 percent of staff members’ time is spent outside of the office. That means …
How Field Service Companies Can Communicate Stronger During a Crisis Read More »
High customer satisfaction is vital to maintaining long-term customers and gaining new business. But what if your customers feel your service could be improved? Is there anything you can do? Waterloo Biofilter Systems Inc., a small-sized water filtration firm in Canada, experienced this problem first-hand. This company develops, designs, manufactures and maintains advanced onsite wastewater …
5 Ways a Service Company Improved Customer Satisfaction with ExpandIT Field Service Read More »
Organizations that perform service and installation work often struggle with manual processes. For many, errors, lost paperwork, invoicing delays, and overall poor communication are a daily frustration. Field service software enables organizations to reduce costs and optimize the business in a number of ways, including: Elimination of manual processes Improved scheduling Resource optimization Increased first …
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Providing superior customer service is a priority for every company. It is essential to creating loyal customers and generating new business. But keeping customers happy is easier said than done. Two main roadblocks to providing quality customer service are: Inaccurate information- A service technician is ill-prepared, leading to delayed jobs and additional visits Hard-to-navigate service …
Improve Your Customer Service With a Mobile Field Solution Read More »
Top 5 considerations when purchasing a field service software solution Often buying software is the easy part and a field service software solution is no different. There are many additional factors to consider. For example, implementation, access, hardware, and training, are all important in ensuring a successful project. Let's take a look at five key …
10 key considerations for Cloud-Based vs. On-Premise Field Service Management How do you achieve successful field service management in the Cloud? Like any business, service and installation organizations are focused on improving business performance, productivity in the field and customer satisfaction. Field service management software is essential in order to provide the best customer service, …
New technology has immense potential, but having realistic expectations of desired results is important. Expectations can relate to many different things, including the desired effect of the investment, the implementation process and employee reaction. Here are some common beliefs and myths that organizations have regarding new technologies, which do not correspond 100% to reality. 1: …
Service technicians are the bridge between their company and the customer. They are the ones in the field each day performing a variety of services for customers. However, they often face challenges that make them ill-equipped for a job, including scheduling conflicts, insufficient information, and incremental customer requests. Field Service Management software helps with three …
How Field Service Management software helps service technicians Read More »
Streamlining service operations is crucial for service organizations to thrive. Manual processes often lead to delayed information sharing, an inadequate customer experience, and slow processing of invoices, reports, and more. With the help of a service management software, service organizations can optimize their business operations. Service management software can provide organizations with updates in real-time, …
