Serving the wrong food orders repetitively can be extremely costly to your
Besides hiring the best employees and training them repetitively, how can you minimize the risk of errors in your restaurants? The right
Five different tips to minimize the risk of wrong orders and other mistakes in your restaurant
Prioritize customer requirements for the kitchen
The best solution is a restaurant management solution where the Point of Sale (POS) sends orders from the front end to a kitchen display system (KDS). Kitchen staff can see specific customer requirements; such as requests to add or remove specific ingredients or how the customer wants their steak. It’s also possible to add important notes such as allergy alerts. All this information is displayed clearly on the screens, next to the respective order, leaving no room for misunderstandings.
Ingredient substitutions and unavailable dishes are unavoidable in busy restaurants and large chains, but if these are not communicated effectively then you risk having disgruntled guests. With a unified platform, you can update menus, prices, and offers centrally in the back office. This platform helps to make no risk of charging the wrong price or applying for the wrong promotion.
You can connect your POS and the kitchen screens in real time and all orders are transmitted digitally, you can make sure that the kitchen receives clear information, so they can prepare all dishes in the right order and at the right time.
Communicate delays in time
Delays are an unfortunate, but often unavoidable, occurrence. Communicating delays in time can make the difference between having an understanding customer and a frustrated one. With a unified restaurant management system like LS Central, you can connect your POS and KDS in real time with two-way communication. This means that servers can send orders to the kitchen, but they can also track whether the orders are being prepared or still in the queue.
Track consumption data and plan purchasing better
If you rely on manual processes to manage your restaurant, chances are you’ll often purchase the wrong amount of ingredients. Also, overbuying can be very costly when you’re dealing with ingredients with a short shelf life. Whereas, if you run out of ingredients you may also pay in customer satisfaction and loyalty.
A unified restaurant management system with recipe management functionality will enable you to both plans and track consumption much more accurately.
Reduce mistakes and maximize the customer experience with LS Central for Restaurants