As the business landscape continues to undergo constant transformation, the Microsoft Dynamics 365 2021 Release Wave 2 Plan delivers new features and innovations, equipping organizations with modern capabilities to drive their business forward. Improvements to different applications in the Dynamics 365 suite and Microsoft Cloud for industries such as Healthcare, Financial Services, and Nonprofit are expected to enhance not just user experience but also business performance and customer satisfaction.
New features, expected to be released until March 2022, comprise hundreds of new improvements across the Dynamics 365 suite, across Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce etc. Let’s look at some of the latest features being released in the Microsoft Dynamics 365 2021 Release Wave 2.
Improvements to Dynamics 365 Finance in the Release Wave 2 primarily revolve around out-of-the-box machine learning capabilities:
Data insights are now part of general availability of Finance Insights, offering intelligent cash flows for enhanced financial operations
Embedded intelligence and automation that deliver timely and rich data-driven insights
Better usability and performance, through automation and modernization, across fixed assets, year-end close, and financial dimensions
Improved globalization offering and enhancements to no-code/low-code to enable enterprise-scale functionality and performance
Additional localizations and the general availability of the Tax Calculation service to support complex tax compliance scenarios
A brand-new customer portal that offers self-scheduling and appointment-management capabilities
A new work order with UI enhancements that delivers unified views and detailed work order summaries
Seamless customer onboarding experience to improve time-to-value and customer satisfaction
New capabilities across mixed-reality calling and the Field Service mobile experience for improved frontline worker efficiency
Additional customer engagement capabilities for better and richer communication with their customers
As economic and technological disruptions continue to impact day-to-day business functioning, staying up-to-date with the latest innovations is key to business growth and success. Microsoft, via the Dynamics 365 2021 Release Wave 2, is enroute to introducing several new features and enhancements to the Dynamics 365 portfolio, expanding usage and adding capabilities for improved user, business and customer experiences.
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