Getting the Most Out of Managed Services for the ERP Application Management Lifecycle

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Companies succeed or don’t depending on their business-critical applications. IT departments are finding themselves exhausted keeping up with the integration of ERP, both cloud and on-premises, along with supporting tools and connectors. Keeping up to date on the swiftly evolving technologies and applications is difficult enough, but finding expert talent to support them makes things even harder. That’s why companies are turning to Managed Services Providers (MSP) for help with their Dynamics Application Management Lifecycle.

What is a Managed Services Provider?

Application Management Lifecycle relates to managing an application’s operation, maintenance, upgrades, and system performance throughout an application’s lifecycle within an organization.

Managed Services transfers  some or all a company’s IT responsibilities, such as application management, to a trusted third party (a Managed Services Provider or MSP).

Competency Center (or Center for Excellence) is a group of dedicated IT consulting resources who provide knowledge and guidance utilizing specialized skillsets to assist with both reactive and proactive support needs. .

Reactive Support is when an issue arises in normal, day-to-day operations. The end user would submit a support ticket requesting assistance.

Proactive Support is when the Competency Center Team anticipates a possible issue and schedules a service event to prevent disruption. This could include database tuning and performance monitoring or training and pre-scheduling of environment management activity like code promotions or data refreshing of non-production environments.

Service Level Agreement (or SLA) is a written commitment  between a service provider and the client. The commitment guarantees their service performance to the client including, but not limited to, quality, availability, response time, uptime, and number of outages.

A company relies on expert assistance when installing complex business applications. Experts who understand not only the system, but the hosting environment, and the system performance intricacies to get the most out of their software investment.  For IT staff to remain current on applications and their integration requires more time than they generally can spare, especially if they want to move forward with updated features that new technology presents.

Managed Services providers can offer expert assistance and guidance in these and other areas (upgrades, migrations, optimizations, help desk support, etc.), freeing the internal IT staff to focus on what really matters to the company: using these applications for growth.

Advantages of Managed Services offering Application Management Lifecycle

  • You get access to experts who are  trained in your business application and can identify opportunities and best practices, assisting your company in becoming more proactive in leveraging the capabilities of your application.
  • You can regulate your IT spend to a manageable monthly fee by only paying for services you need, which is how most MSPs operate.
  • Managed services allow you to outsource the maintenance and talent search for these skillsets instead of trying to keep up with it in house.
  • It’s more cost effective to have an MSP rather than having your own IT team.
  • Most MSPs are more effective at maintaining service levels, security, and system performance and monitoring because they have the resources and training.
  • Important routine maintenance tasks are done more frequently with an MSP as they sometimes can be put on the back burner due to time constraints.
  • Managed Service Providers are staffed with technical, functional, and solution architects to navigate the full range of an application.

Look to HSO for Microsoft Dynamics ERP Application Management

HSO has demonstrated expertise in offering managed services for Microsoft Dynamics ERP to our customers. We understand the Dynamics product line and taking advantage of the capabilities and qualities of the Microsoft Azure environment and the Power Platform. Working with HSO can help pave your way forward to digital transformation. HSO offers several support levels. We work closely with you to ensure you get what you need from our team of Dynamics ERP experts:

  • You can focus on growing your business by choosing to let HSO manage some or all the responsibility for your Microsoft Dynamics and Dynamics 365 products, be it standard or more advanced or emergency issues..
  • HSO’s Competency Center gives you the opportunity to offload all your Dynamics Application Management responsibilities and run your ERP, CRM, or HCM system in an SaaS model.

Schedule a complimentary Dynamics Application Management discovery call today.

We’ll talk to you about where you are today with your application management and what your application management goals are for the future.

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