Let's take a look at field service in numbers!
Did you know that 52% of field service and installation companies still use manual processes?
Did you know field technicians list pre-visit review of job history, visibility of spare inventory, access to historical data, and tracking time, as their biggest challenges?
Field Service Management software helps solve these challenges. For example, implementing a software solution will not only help you stay competitive but improve customer satisfaction. Research from Finance Online Markets & Markets suggests 89% of customers want to see modern on-demand technology applied to their technician scheduling. Nearly as many customers would be willing to pay a premium for it.
The "Field Service in Numbers" infographic below provides a great overview of the challenges and opportunities.
field service software enables organizations who perform service or installation to maximize productivity while reducing administration costs. Included in the solution are ExpandIT Service Portal, ExpandIT Service, and ExpandIT Resource Planning. The software provides seamless integration to Microsoft Dynamics 365 Business Central, NAV, and F&O/AX. It empowers businesses of all sizes to streamline the resource management process and optimize the daily activities of sales and service representatives.
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Written by John Macdonald, Group CSO and Regional President North America, ExpandIT
