Let's take a look at field service in numbers!
Did you know that 52% of field service and installation companies still use manual processes?
Did you know field technicians list pre-visit review of job history, visibility of spare inventory, access to historical data, and tracking time, as their biggest challenges?
Field Service Management software helps solve these challenges. For example, implementing a software solution will not only help you stay competitive but improve customer satisfaction. Research from Finance Online Markets & Markets suggests 89% of customers want to see modern on-demand technology applied to their technician scheduling. Nearly as many customers would be willing to pay a premium for it.
The "Field Service in Numbers" infographic below provides a great overview of the challenges and opportunities.
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Written by John Macdonald, Group CSO and Regional President North America, ExpandIT