Microsoft recently published a new tutorial video that walks you through how to integrate email messages in
Email is a fast, easy, and familiar way for people to share information and documents. By connecting email accounts to Dynamics 365 BC, administrators can enable people to send documents directly from the page they're working on, and without having to open an email app.
Like most email services, the Sent Email and the Email Outbox pages capture email activity. The Email Outbox page helps you to troubleshoot messages. For example, if there was a problem with your email account, this is also where you'll find emails you saved as drafts, so you can finalize the content and save them.
You can use the Sent Emails page to find messages you've sent, so you can review the content and maybe resend if you need to.
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by TrinSoft, LLC a Dynamics 365 BC Partner in Kentucky