When it comes to your business, selecting the software that meets your needs is essential. Equally important is choosing a support partner with the expertise and qualifications that lead to a successful relationship.
Perhaps you are a new Microsoft customer considering how best to support your solutions. Or maybe you have thought about trying to improve your support by changing to another Microsoft partner. At Western Computer, we genuinely believe the right partner should support your organization and your teams as well as your Microsoft solutions.
Not all Microsoft support partners take the same approach.
It could be argued that your support partner is your most valuable employee. They may not work exclusively for your organization, but you hire them to protect your technology investment. A conscience partner will not just show up when you’re in trouble; they will go above and beyond to identify and prevent issues before they become a problem and fix them if they do. Your partner should be familiar with your industry, your business, and your users. They should understand your business culture well enough to contribute toward it. They will know what you need to increase efficiency and accelerate performance. And your partner should want to actively empower your users to be self-sufficient, confident, and productive.
What to look for in your Microsoft support partner
Whether you are a current Western Computer client or investigating whether we’d be the right partner for your business, we invite you to put us to the test. We’ve been working for more than 30 years to ensure every customer receives the most efficient, engaged, proactive, and transparent support experience possible. Here’s how we do it:
Senior-Level Experts with Advanced Functional Expertise
Experience absolutely makes a difference, and experience doesn’t happen overnight. Western Computer’s support team is fully staffed by experts who have gained experience across multiple products, versions, and industries.
North American Based Support with Extended Hours
When you need help, downtime will cost your business. You can’t afford long support calls or outsourced resources who don’t know you. At Western Computer, our large internal support team operates from several North American locations. You’ll get a more efficient and productive support experience, and you can call anytime from 8 am ET to 5 pm PT. Our optimized process will put you in touch with the right person quickly.
Full Accountability and Transparency with Documented Service Level Objectives
We believe in full accountability and transparency when it comes to dealing with our clients. We are committed to helping you achieve your goals, and we work hard to meet or exceed your expectations consistently. We will establish and document service-level objectives with you and regularly report to you on your project’s status. We make opportunities to help you maximize the value of your technology investments, and we recommend ways to improve utilization and performance.
Anytime Online Support Portal with Real-Time Tracking
Problems don’t always arise during regular office hours. Western Computer clients have access to our 24/7/365 online customer support portal. Submit requests and track progress in real-time.
Customer Success Managers
We value the loyalty of our customers. We want to reduce your stress AND your costs. With Western Computer, you’ll have a dedicated Customer Success Manager in addition to our support team. These resources are not billable; they are here to answer questions and facilitate your support needs.
More ways we support our clients:
We don’t have fixed fees or surprise charges.
We listen to your concerns and seek feedback
We make continuous improvements based on client feedback.
We pride ourselves on achieving 100% of our service level objectives
Our close partnership with Microsoft expedites resolutions.
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