Some important tips that every business should know when it comes to the maintenance of their ERP system are:
Work on Maintenance Plan
Like you thoroughly prepared for your
Analyze your Internal Capabilities
Some businesses have ERP specialists within their IT departments and some have not. Analyze it that will your in-house team can handle the ERP maintenance duties or not. If they can’t, find out whether it will be handled through a third-party consultant, or by an ERP vendor. Many businesses find it beneficial to utilize a team of third-party experts who specialize in delivering solutions for their ERP system.
Set the Parameters of SLAs
Service level agreements are a significant part of contracting for maintenance services. For a third-party service or direct maintenance by the vendor, you must insist on a clearly explained SLA policy. SLA normally characterizes different levels of severity for when problems arise. The level of the problem directs how quickly your service provider will respond and how fast they will provide a solution to the problem.
Keep Your ERP System up to Date
It may seem like your system introduces a new upgrade every few months. Do not skip them. They are critical to keeping your ERP free of bugs, secure, and operating at peak functionality. Ensure you know which software version you are using at any given time and when the next update is expected to launch. Upgrade milestones in your maintenance plan can act as strategy check-ins, too. When it is time to update, confirm that your software is still supporting your organization’s goals, or pivot if it is not. It is important to update your hardware periodically too if applicable.
Keeping appropriate security measures by performing regular backups and system restorations. To avoid cyber hacks and data breaches, install patches as soon as they arrive from the
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