Crisis Communication with Free Power App & Microsoft Teams

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Is Your Team Working Remotely During COVID-19? Stay Connected with Microsoft Teams and the Power Platform


As a result of the circumstances surrounding COVID-19, countless organizations nationwide have had to transition their staff to working remotely.


This process has been easier for some organizations than it has for others. For businesses that were already using a fully cloud-based ERP solution like Dynamics 365 ERP, employees shifting to working from home have had continued access to the tools they need to perform their most vital work responsibilities from home. More than ever before, cloud-based solutions like Dynamics 365 are now essential for organizations large and small.


But a fully remote team needs more than just cloud-based tools: they also need to be able to communicate effectively in order to stay on top of collaborative projects. What’s more, organizations need to be able to facilitate open communication and timely updates when it comes to news related to COVID-19.


There’s no doubt that Microsoft Teams is an excellent choice for keeping employees connected, especially if your organization is already using Dynamics 365 ERP. Teams and Dynamics 365 integrate seamlessly, making it easy for team members to take part in video meetings, share files, and send chat messages on the fly.


But in the face of COVID-19, Microsoft took the initiative to develop a free Crisis Communication app that integrates with Teams. Built with the Power Platform, the Crisis Communication app allows team members to receive rapid updates related to news and health advisories, and also gives organizations the ability to disseminate company-specific information.


Using the Crisis Communication App with Microsoft Teams


In designing the Crisis Communication app, Microsoft made sure that it would be easy for organizations to get the app up and running.


The process is simple:

  1. Follow these instructions from Microsoft for downloading the app
  2. Open your Power Apps dashboard
  3. Select the Crisis Communication app from Your Apps
  4. Click on the ellipsis and choose Add to Teams
  5. Confirm where you want to save the corresponding zip file
  6. Launch Microsoft Teams and go to Teams Apps
  7. Select Upload a Custom App from the left-hand menu
  8. Locate the zip file you downloaded. If this operation is performed by a Teams Admin, the Crisis Communication app will be uploaded and made available for all of the users within your organization. If a standard user chooses to upload the app, it will only be made available for that user and their corresponding teams.



If you want to encourage employees to use the Crisis Communication app and make it more readily available, it can be a good idea to pin it to the app bar in Teams.

To do this:

  • Launch the Admin Center
  • Click Setup Policies under the Teams Apps menu item
  • Select which policy you want to update
  • Select Add Apps and choose the Crisis Communication app. The app will now be available for all users that fall under the policy you chose in the previous step.


As an alternative, individual users can pin the app to their app bar by opening the app in Teams, right clicking on it, and selecting Pin.


Microsoft Teams for Remote Collaboration


If your organization is utilizing Dynamics 365 ERP, you already know what a powerful solution it is when it comes to working remotely. By combining Dynamics 365 with Teams and Microsoft’s custom-built Crisis Communication app, you’ll make it easier than ever for your employees to both collaborate on important projects and stay up to date on important news and announcements.


Looking to get set up with Microsoft Teams? JourneyTEAM can help you get started quickly and easily. What’s more, we can provide you with access to a free trial of Teams for up to six months. Click here to learn more.


Watch the Demo: Crisis Communication App


Article by: Dave Bollard - Head of Marketing | 801-436-6636

JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more.


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