Working Remotely with Teams? Keep Track of Pooled Minutes!

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Is Your Company Working Remotely with Microsoft Teams During COVID-19? Keep Track of Your Monthly Teams Minutes


Over the past few weeks, organizations across the globe have transitioned their employees to working remotely. For those businesses already using cloud-based solutions like Microsoft Dynamics 365 ERP software, giving employees access to the enterprise resource planning tools they need has been relatively straightforward. Since COVID-19, employees are utilizing communication tools like Microsoft Teams more frequently to make remote collaboration easier.


But while Teams is an ideal solution for organizations large and small, there is one problem that some businesses have run into. With the sudden uptick in Teams usage, they’ve managed to hit their monthly limit of pooled Public Switched Telephone Network (PSTN) minutes. In speaking to some of these businesses, we’ve found that many of them were unaware that there was a PSTN dial-in/dial-out limit in the first place.


How do PSTN minutes work in Teams? Does maxing out your minutes mean that you can no longer participate in Teams meetings? Learn more below.


Monthly PSTN Audio Conferencing Minutes and Microsoft Teams


Every Teams user with a dial-in phone number for meetings is allocated up to 60 “pooled” conferencing minutes per month as part of their “Audio Conferencing” license. These minutes are specifically for conference calls, and are counted separately from any other standard plans you might have set up in Teams. You can purchase “Audio Conferencing” licenses as an add-on, or as part of an “Office 365 E5” or “Microsoft 365 E5” bundle.


To determine how many total pooled dial-in/dial-out PSTN minutes your organization has access to per month, you have to multiply the number of users with an “Audio Conferencing” license by each user’s monthly allocation. For an organization with 200 users -- each with their own license -- the organization as a whole would have 200 x 60 = 12,000 pooled monthly minutes. Once these minutes have been used up, an organization’s Teams Meetings will no longer have PSTN dial-in/dial-out functionality.


How to Check Your Monthly Teams Minutes Usage


Want to find out how many minutes you have remaining this month? All it takes is a couple of clicks.


  1. Log into the new Teams portal as a Teams Communication Administrator or Global Administrator and click the Admin tile. Under Admin Centers, choose Teams.



  1. Next, click Analytics & Reports in the left-hand menu, choose Usage Reports, then click “PSTN minutes and SMS (preview) pools” under Reports.



  1. Lastly, choose Run Report. This generates a report that includes your total monthly minutes, current usage, and remaining minutes.



We Always Recommend Connecting Via Internet


It’s important to note, however, that you can still access audio in Teams Meetings even if you don’t have any PSTN minutes remaining. All you have to do is connect to audio via the Teams desktop or mobile app (that is, via the Internet) rather than by dialing in from a phone line. With this in mind, we always recommend connecting to Teams audio via the Internet whenever feasible rather than dialing in: it’s typically better audio quality, and it reduces your risk of running out of monthly PSTN minutes.


Purchase Additional Communication Credits Info


Are you running low on PSTN minutes in Teams? If so, the experts at JourneyTEAM can help you purchase additional Communication Credits. For assistance related to Microsoft Teams or to learn more, click here.


Work Remotely with Microsoft Teams


For remote collaboration, there’s no better solution than Microsoft Teams. Employees working from home can perform important tasks related to financials, operations, reporting, and more with Microsoft Dynamics 365 ERP, and collaborate on these tasks with fellow team members via the chat, video conferencing, and file sharing features provided by Teams.


Article by: Dave Bollard - Head of Marketing | 801-436-6636

JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more.


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