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Microsoft Announces New Retail Product Innovations in January 2020

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Microsoft announced several new retail product innovations for business applications that were showcased at the National Retail Federation (NRF) Big Show Jan. 12-14th in NYC. Microsoft continues to empower retailers to take control of their own digital evolution through new first-party innovation across various lines of business, check out the updates below:

Public preview of new capabilities for D365 Fraud Protection - Loss Prevention and Account Protection: Loss Prevention will help reduce fraud in brick and mortar stores. Account Protection will help detect account creation fraud and account takeover fraud.

Dynamics 365 Commerce GA on 2/3: A multi-channel solution that unifies retailers’ back-office, in-store, call center and e-commerce experiences to help retailers embrace the concept of commerce anywhere.

Upcoming public preview of Dynamics 365 Connected Store: A new application that provides insight into the retail space, helping physical retailers understand and improve the in-store experience by analyzing disparate data from video cameras and IoT sensors to providing real-time and predictive insights that help store managers and employees make better decisions.

Further, Microsoft announced some additional innovations across its commercial business, including:

Microsoft Promote IQ: An end-to-end commerce marketing platform that helps retailers enable their brand partners with a more powerful marketing technology to natively promote products to in-market shoppers.

Microsoft Bing for Commerce: An intelligent AI-driven solution for product search, personalization and product recommendations that gives retailers the power to meet today’s shopper expectations and grow revenue through more relevant and customized results that drive conversion.

Azure IoT Central Micro Fulfilment Center template: Helps retailers more easily optimize their fulfilment processes through a managed service that includes everything a retailer needs to get started today.

Microsoft Teams: New features such as task targeting, publishing and reporting, new workforce management integrations to streamline shift management and a new feature that extends the range of traditional walkie talkie communication and streamlines licensing and provisioning for retailers’ IT staff.

For more information on these announcements, check out the Dynamics 365 and Official Microsoft Blogs. Please don’t hesitate to reach out with questions.

Looking for a Microsoft Dynamics ERP Partner that specializes in retail? Visit our Industry Directory.
Recommended Partners: Western Computer, Synoptek, Sunrise Technologies, CAL Business Solutions.

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