A digital transformation strategy is as complicated as it is excited. It is made up of an excessive amount of moving pieces, including process changes, vendor research, staffing transitions, etc. Some enterprises totally nail it, planning, implementing and monitoring new digital technology and launching it without (or with a minimal) hitch. However, many enterprises either completely opt out of attempting a digital transformation because of fear or internal challenges, or their digital transformation initiatives fail altogether.
We’ve seen many successful digital transformations often starting with the implementation of robotic process automation (RPA), like MetaViewer, which is a great jumping-off point. Our customers have succeeded in either integrating RPA into an existing digital transformation strategy, or creating a digital transformation strategy off of their RPA implementation. They've experienced a host of benefits and found success in, yet many digital transformation projects bomb. Why?
- People are resistant to change. It is human nature to be afraid to change something. Even if the thing we're changing is cumbersome, making a big transition can seem even more complex. Employees who have been at your organization for the long-haul are used to certain processes and procedures and, no matter how clunky or inefficient they may be, there is comfort in familiarity. Digital transformation disrupts these comfortable-yet-cumbersome processes, and while a big change of any kind may feel risky, not changing can be an even bigger risk. Maintaining inconsistent and inefficient processes can result in lost time and money, especially when many other organizations - including your competitors - are modernizing with new digital technology. If your organization isn’t innovating, it could also lead to less new talent, as today’s millennial workers look for more technologically-savvy, efficient companies to work for.
- No clear vision for your digital transformation project. When companies jump into a digital transformation project or don’t have a clear plan, it’s difficult to have a successful implementation. It's like starting a company without a business plan; you will likely find yourself floundering trying to manage all of the moving parts. It’s vital to have clear goals for current and future digital transformation initiatives. However, many organizations implement new technology without analyzing current procedures, planning for future implementations or researching whether or not the implementation will positively affect customers and vendors. Digital transformation is a process that requires a larger vision of how the technology implementation will affect your company as a whole, and how future implementations will work with it. Automation vendors and implementation experts are great resources as you work through your digital transformation strategy and have the experience necessary to make sure that your project benefits your team, your customers, and supports future digital transformation projects.
- Integration challenges due to too many antiquated systems. Sometimes the solution for employee resistance to change is just to integrate any new solutions with the company’s antiquated solutions. Why is this bad? Because stringing software solutions together can cause more harm than good, lead to more inefficiencies and cause issues with security. Organizations need to analyze their current processes, procedures and technology solutions. Do the processes and procedures need to be updated? Eliminated? Do current technology solutions need to be pitched to make room for new ones, or will the new solutions integrate well with them? Sometimes it's easier to replace something completely than to keep patching it up with tape and glue.
In today’s fast-moving society, utilizing new and innovative technology is vital for retaining talent, maintaining security and increasing efficiency within your organization. Digital transformation is possible for any company in any industry with the right mindset, company culture, goals and strategies. Keeping in mind the reasons why many projects fail is a great way to help you make sure that your project will be a success!