You probably make a distinct effort to show appreciation for your employees and the incredible work that they do. Without them, your business wouldn't be able to offer its goods and services and stay up-and-running. And, while we appreciate employees, we also encourage you to take some time to appreciate all of the greatness that your robotic process automation (RPA) solution brings to your company.
You don’t need to give your RPA solution an Employee of the Month plaque, but we want to take this opportunity to talk about the things we LOVE about process automation. If your RPA solution has become such a solid part of your organization’s processes that you forgot it exists, it’s doing exactly what it’s supposed to be doing – making your procedures streamlined and freeing up staff’s time to work on more pertinent projects. It's like having a silent, extremely efficient, always-on employee.
So, in case you’ve been forgetting about your RPA solution lately, here are 5 things to love about process automation:
It reduces staffing costs. By increasing efficiency and allowing employees to give up their tedious, manual tasks for more important projects, your RPA solution is saving you money! You no longer need a full team or a group of temps for manual data entry, and you don’t need to literally pay the price for lost documents that employees are spending minutes, hours and days searching for. Your RPA solution is the only one that needs to handle repetitive tasks, freeing up your staff to work on more important tasks that add value to your organization and lead to growth and increased revenue.
It lessens the chance of human error. Your team is awesome, but because your team is composed of humans they are prone to errors every now and then. When your processes are automated, you’re in control of creating the workflow and rules that your RPA solution will follow and, unlike humans, it doesn’t deviate from that workflow, eliminating information processing errors.
Two words: Artificial intelligence. According to Gartner and CIO.com, by 2020 “automation and artificial intelligence will reduce employee requirements in business shared-service centers by 65 percent… By that time, 40 percent of large enterprises will have adopted an RPA software tool, up from less than 10 percent today.” Artificial intelligence is very trendy, and it's going to continue to grow in popularity due to its ability to streamline operations. Plus, it's really cool. Intelligent automation is your key to the start of a digital transformation within your enterprise. RPA doesn't require a complete system overhaul, but serves as a jumping-off point for further digitization and automation in the future, which may include full-blown artificial intelligence.
It makes organizations more competitive and adds value. When processes are automated, it makes you more efficient, more accurate and more competitive. Your customer service team no longer has to search through folders, which means no more leaving inquiring customers waiting on the other line. You can bring products and services to market faster than your competitors, all while increasing cash flow and reducing costs. All that will put you ahead of the competition! It also allows your team to focus on value-added projects instead of manual data entry, adding value to your organization, leading to future growth.
We hope this provides you with a little reminder of why your RPA solution is so vital to your organization. What benefits have you experienced from automation?