Where to Find Self-Serve Dynamics GP Help When You Need It

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No matter how long you’ve been using Microsoft Dynamics GP, you‘re likely to have a question every now and again. Sure, you can search Google, Bing, or one of the other popular web search engines for the answer to your question. But, finding the right key phrase that delivers the results you’re looking for, can be frustrating and time-consuming. So, in today’s blog, I want to share two of the best places to look when you’re in need of self-serve Dynamics GP help. Hopefully, using this list will save you hours spent blindly searching for that needle in a haystack.


Self-Serve Dynamics GP Help Resource #1: Microsoft CustomerSource

If you’re not familiar with it, Microsoft CustomerSource is a secure website designed just for Dynamics customers. It offers free access to a wealth of helpful information. Because such a vast resource, you may want to make this your first stop for self-serve Dynamics GP help.

Some things you’ll find on Microsoft CustomerSource, include:

  • Online training.
  • A knowledgebase filled with technical how-to’s.
  • Blogs and forums where you can connect with and get advice from other GP users.
  • Details on your service plan.
  • Information on the latest GP customer news and events

And, if you’re unable to find the self-serve Dynamics GP help you need, CustomerSource also offers access to Microsoft support.

Need to set up an account? Follow these instructions to set up your CustomerSource account.


Self-Serve Dynamics GP Help Resource #2: Our FAQs Page for Dynamics GP Users

Because of the sheer volume of resources, it contains, sometimes Microsoft CustomerSource can seem overwhelming. In that case, you may like our recently updated self-serve Dynamics GP help resource. It offers answers to many of the questions we hear most frequently from our Dynamics GP clients. And, with over 25 years’ experience in the industry, there isn’t much our experts haven’t seen, or done. So, if you are looking for an approachable, self-serve Dynamics GP help resource, start here.

The questions you will find answers to, include:

General/Licensing Questions

  1. What is an Enhancement Plan and why do I need one?
  2. What are the benefits of staying current on my Enhancement Plan?
  3. What are my Enhancement Plan options?
  4. How much does a Dynamics GP Enhancement Plan cost?
  5. Does my Enhancement Plan include any support or consulting hours from my Dynamics GP partner?
  6. What are the risks or disadvantages of not renewing my Enhancement Plan?
  7. How do I know if I’m current on my Enhancement Plan?
  8. I am not sure how to log into Microsoft CustomerSource. What do I do?
  9. Where can I get checks, tax forms, blank, invoices, and other documents that work with Dynamics GP?
  10. If I want to extend the functionality of my Dynamics GP software, what tools do you recommend?


How Tos

  1. Can I change my account format?
  2. Can I see when someonee logs on and off?
  3. Can I see who changed a vendor record?
  4. Can I still post to a fiscal year after I close it?
  5. How do I mask my employees bank account numbers on direct deposit earnings slips?
  6. Should I run my payroll internally or outsource it?
  7. What does the “dictionary not loaded” error mean and how can I fix it?
  8. Can you walk me through the year end closing process?
  9. How do I access online training for Dynamics GP?


And of course, if our Dynamics GP clients have a question they cannot answer on their own, our expert consultants are always ready and willing to help. If you’re looking for a Dynamics GP partner who will be there to help you long after the sale, look no further than Intelligent Technologies, Inc. Here are just a few reasons so many businesses count on us as their Microsoft partner.


By: Laura Schomaker, Intelligent Technologies, Inc., a South Carolina Microsoft Dynamics GP partner,



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