Mainstream support for Dynamics AX 2009 and AX 2012 will end soon. All Microsoft products have a lifecycle that begins when the product is released and ends it’s no longer supported. Dynamics AX products are normally supported for 10 years from the release date. Here is what you need to know:
What are the end dates?
Dynamics AX 2009 – October 2018
Dynamics AX 2012 – 10/09/18
Dynamics AX 2012 R2 – 10/09/18
Dynamics AX 2012 R3 – 10/12/21
What do I get with mainstream support again?
Mainstream support includes the following:
Ability to purchase a paid support agreement
Security update support
Non-security hotfix support
No charge incident support
Design changes and feature requests
Self service support (Microsoft Knowledge Base & Microsoft Help & Support Site)
What does the end of mainstream support mean for me?
The end of mainstream support means that Microsoft will no longer enhance that product. Security updates and non-security hotfixes will no longer be supplied, and the warranty claims will end.
So, what are my options?
Purchase an extended support agreement
Pay for a custom support contract
Consider upgrading now to Dynamics 365
Do nothing and hope for the best
Upgrade to Dynamics 365
We realize that it is a common dilemma to choose between an upgrade to a newer version or face the fact that you won’t be able to count on Microsoft anymore for fixing issues, security, and their resources. So how do you decide what to do?
Start talking to your partner to determine if an upgrade to Dynamics 365 makes sense for you
Make sure you are up to date on your Microsoft Enhancement plan to take advantage of the 40% discount on upgrading to Dynamics 365
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