The more time your business spends on building relationships, providing services and fulfilling orders, the stronger loyalties you are likely to develop with your customers. That loyalty can lead to additional revenues that help your businesses thrive.
The key to maximizing time with customers is to minimize the time on administrative work and back-office workflows. If internal teams get bogged down by technology that does not work well, or isolated systems that don’t automatically exchange data, the time they invest in customers will decrease—and so too will revenue generation.
The Right ERP Platform Consolidates Workflows
The journey to find the right ERP platform was a long one for Michigan Air, searching for more than a year. Multiple product demonstrations had raised her hopes, but none of the solutions adequately met Michigan Air’s needs in all areas until we introduced her to Dynamics NAV, running in the cloud on the Microsoft Azure platform.
Mobility Capabilities Speed Up Inventory and Status Checks
The mobility capabilities offered by Microsoft Dynamics NAV have also proven to be a huge benefit. Michigan Air now equips field technicians with mobile devices so they can immediately submit incident reports rather than waiting until they are back in the office. This allows Michigan Air to invoice for service and parts immediately and provides real-time visibility into installed inventory as well as the status of customer repair issues.
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The solution will also pay dividends should Michigan Air decide to expand further and open another office. Dynamics NAV will make it easier to scale business operations since NAV runs on Azure in the cloud. New end-users can be added and given access to applications immediately.
To find out more about how Western Computer helped Michigan Air improve workflow efficiencies, read the full customer success story. We would also be glad to schedule a call to discuss how we can help your company achieve similar benefits. Feel free to