The answer is twofold – 1) There’s tremendous value associated with being on a current Maintenance plan and 2) there’s a significant downside to not renewing in a timely manner.
- You maximize the solution value with ongoing Microsoft Dynamics product improvements.If your Maintenance Plan is current, you are entitled to new software upgrades, updates, product fixes, and service packs. Microsoft often improves or adds functionality with new releases of the software. These all enable your business to be up-to-date with Microsoft’s innovations. If your plan is not current, you will miss out on these innovations.
- You protect your Investment. Stay current on maintenance and your maintenance costs will be based upon the protected system list price (the initial cost of your system). It’s useful to have a predictable cost to plan for…
- You retain access to CustomerSource. CustomerSource is a large knowledge database supplied and maintained by Microsoft, and can be used to get essential information such as technical support, product updates and downloads, training, events, and provide access to community forums. It available 24/7. Many of our clients use CustomerSource to aid them as they configure or troubleshot issues that arise occasionally. This saves the client time and cost when they can perform the work themselves.
Important Note: If your organization decides to let the Maintenance Plan lapse, you will be no longer entitled to any of the services listed above. In addition you will not being able to purchase new modules or user licenses. It’s possible to re-institute a Maintenance Plan, but please be advised that Microsoft does charge a penalty. We highly recommend that you stay current on your Maintenance Plan.