Service agreements and service-level agreements in DynaRent

Lets take a look at service agreements. DynaRent automates the service management cycle beginning with the initial request through scheduling, monitoring, and invoicing. At the same time, it offers planners complete, real-time overviews. They gain the ability to overview equipment. Furthermore, they have the tools to tailor and service orders at the drop of a hat.

You can use DynaRent’s service agreements and subscriptions to define the resources used for a typical service visit. It is possible to define how you invoice those resources, spare parts, and other expenses to the customer. In addition, a service agreement can specify standard response times, and serve as a dynamic record for recording actual times.

DynaRent’s service-level agreements store information about the service response times that are agreed upon in a service agreement.

When service jobs are created either manually in the system or automatically using DynaRent PowerApps, DynaRent automatically takes this into account and follows up accordingly.

Image 1: Service agreement details in DynaRent for Dynamics 365 for Finance and Operations

Taking a closer look into the system and service agreements

In this overview you see all the details of the service jobs linked to standard Dynamics 365 for Finance and Operations projects. Additionally, providing the ability to link and monitor all your service requests, costs, and revenue. Also, it is easy to monitor follow-up actions and invoicing to your customers.

Image 2: Furthermore, you see here cost control on a specific service agreement

Cost control overviews provide detailed information about costs and revenue and chargeability of:

• Hours spent
• Spare parts used
• Fees
• Additional costs
• Subscriptions

Extend your service management into the field with mobile capabilities: service management work orders generate automatically, with flexibility to modify elements and timing as needed. As soon as you generate a work order, the system automatically sends it to the appropriate service tech’s mobile device.

DynaRent Mobile works with Microsoft PowerApps so that all service information and processes are synchronized across depots, devices, and business departments—making your enterprise truly connected.

Curious about our DynaRent Solution Suite? We’re more than happy to provide you with a tailored demonstration. Please contact us at info@highsoftware.com to discuss, or visit www.highsoftware.com and see what we’re up to!