Mobility and the cloud are probably the most enduring “breaking news” in technology for all industries. Innovations emerge every day, and there’s no sign of them stopping. For equipment-driven companies focused on rental and services, mobile field service has been an essential for several years. PowerApps also can bring great benefits when you make them available to your equipment rental customers. Imagine if along with online access to your offerings, customers could turn to PowerApps that let them:
- Off-hire or extend equipment rentals themselves
- Immediately report damage or other issues when they occur, and include photos or even video; service reps could identify and act on problems based on real-world, real-time information
- Access tutorials and instructions about using equipment—apps would make this much more targeted and precise than simply going online
- Receive alerts and notifications about equipment delivery, reminders about any service required, and prompts for arranging pickup for a rental
Image: PowerApps can bring great benefits
The benefits will flow into your organization
Those four areas alone can go a long way to increasing efficiency and customer satisfaction. They also improve reliability for equipment delivery, ease of use, and performance. The benefits will flow into your organization at all levels. By equipping customers to self-manage rentals, you can indirectly manage all rentals more closely. Consequently, you’ll be sure to see long-term gains in equipment condition and cost savings. At a more immediate level, you’ll have the advantage of that control without adding to the employee workload. Indeed, you’ll find that mobile apps make customer service part of a streamlined workflow. As a result, this frees up employees to handle more customers in less time, and turn their energy and talent to exploring new trends and opportunities.
Built on the PowerApps Platform, DynaRent Mobile integrates fully with DynaRent in Dynamics 365 for Finance and Operations. Cross-platform compatibility ensures that it can be run on any Android or IOS device. In addition, DynaRent Mobile offers a fast start, with simple download to devices and login. It’s available on-premise and via the cloud, and is ready to incorporate technologies such as IoT, M2M, AR, 3D, and more.