As the digital economy takes over the world, distributors need to change to survive; developing new capabilities that can drive competitiveness and growth.
In addition to the increasing expectations of their customers, distribution organizations need to address the changing needs of their employees, specifically, in this example, their sales force. Serving your sales force with modern tools will become more critical as more millennials join your team. In the past, it was standard procedure for a sales rep to visit a customer, receive the order, and then fax/email it to customer service team for processing. A modern sales force is expected to have the ability to enter their order directly on their mobile device without any processing delays.
From a supply planning perspective, it is critical for a
The processing of real-time data and applying predictive analytics tools brings you closer to achieving the level of truly optimal forecasting.
Current ERP solutions are modernizing. They are bringing data processing closer to the actual transaction by placing devices in the hands of those who are executing the transaction. From the field to the warehouse, users are entering and accessing the data real-time using mobile devices.
What Business Outcomes Should Distribution Organizations look for?
When investing in technology there are two outcomes where Distribution organizations should expect to see the most payback:
- Inventory Management and Demand Planning. Meeting customer order fulfillment rates, while maintaining lower inventory levels, is a key profitability measure for any type of Distribution company.
This will have an immediate impact in the bottom line.
Demand planning tools, included in Dynamics 365, will ensure the right amount of inventory is stocked in the right locations to meet customer order fulfillment rates.
- Order Fulfillment. Customers are more likely to re-order from you if doing business with you is easier and faster, for example, by enabling online order entry, shipping items the same day via the fastest carrier
86% of buyers will pay more for a better customer experience*
Western Computer has helped several Distribution organizations to achieve these business outcomes.
- CEI Survey conducted by Harris Interactive