What to Expect From Microsoft Dynamics 365

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pexels-photo-106344Since its premiere last week, the tech world has been buzzing about Microsoft Dynamics 365.

Dynamics 365 unifies your ERP and CRM and powers the combination with Azure, Machine Learning, Business Intelligence, Artificial Intelligence, and Cortana. This next generation, cloud-based business app will enable organizations to grow, evolve, and transform.

This digital transformation technology enables customer engagement, employee empowerment, product transformation, and optimization of operations more intelligently than ever before.

While we anxiously await the release of Dynamics 365 on November 1, here are some things you can expect:

Seamless upgrades

If you’re a current user of Microsoft Dynamics CRM, ERP, GP, or NAV, you can easily upgrade to Dynamics 365. With a similar UI across all of the Microsoft Cloud Apps, D365 will feel familiar and be simple to use.

It’s mobile

Whether you’re a salesperson in a cab going to a meeting, or in the field helping a client, you can take Dynamics 365 with you whenever you want, with apps for Apple and Android.

It’s purpose built

Pay for what you want, when you need it. Dynamics 365 is all about digitally transforming your organization in a way that is most comfortable for you. With built-in apps for sales, customer service, operations, finance, field service, project service automation, and marketing, you can pick-and-choose which apps you need. When your company grows, you can easily scale up (or vice versa).

It’s extremely intelligent

With Dynamics 365, data is coming from the entire supply chain. Power BI can understand the context of e-mails and shows past conversations, interactions, and touches. Cortana Intelligence will enable cross-sell recommendations, cross-sells, and up-sells to help sales reps. Machine learning can predict which products and services a customer will need.  Management can run your business even more intelligently by capitalizing on IoT. For example, when a loyal customer enters a store, a beacon can be sent notifying you of their purchase history.

It’s so productive

Productivity is being taken to another level. Dynamics 365 is the first and only place your team needs to go when starting work. Deeply integrated with Office 365, teams can pull up information from the CRM, sales app, and field service app without ever leaving Outlook! All the information they need to make an informed business decision is stored in one place.

It has new features

Customer Insights

Imagine all of the data in your CRM on steroids and you’ll get Microsoft’s Relationship Insights. This new feature combines data from D365, O365, and BI to empower the sales team to interact with customers better. Management can monitor sales communications and sentiment, diagnose the relationship’s health, and prioritize which relationships need immediate attention.

PowerApps and Microsoft Flow

Does your team know how to use Excel or PowerPoint? Great! Then the IT department or LOBs can design an app using Microsoft’s PowerApps and Microsoft Flow. Easily compose new applications and extend and modify existing business processes to adapt to new business models, customer needs, or new trends in the marketplace. Whether you’re a software development expert, or have never written a line of code, PowerApps and Microsoft Flow allows you to easily create intelligent business processes.


As of writing, Microsoft AppSource has hundreds of apps for Dynamics AX, Dynamics CRM, Dynamics NAV, Project Madeira, Power BI, Office 365, and Azure built by the Microsoft community. Within AppSource, you can tailor searches by industry, category, or product based on the needs of your business, making it easier than ever to find the right app for your specific needs.

Dynamics 365 was designed to accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

"Our mission is to empower every person and organization on the planet to achieve more,” said Scott Guthrie, Microsoft Executive Vice President.

With Dynamics 365, achieving more has never been so possible.

For a limited time, Microsoft is offering discounts on licenses on Dynamics 365, and Indusa will provide further savings on related services.


by Indusa

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