There is not only a connection between Dynamics GP and IT, but the importance of that connection means a great deal to us and our customers. There are three major benefits of having a Partner who is an expert at both Dynamics GP and IT Managed Services.
When you need remote assistance, you don’t have to wait until one of the consultants who are out in the field have time to return your call. We have a robust ticketing system that works for both IT and GP (or both) customers. You simply email or call our helpdesk and a ticket is created for you. You can check the status of the ticket and be absolutely sure that no questions go unanswered. If the situation requires a consultant to make a trip to your location, then our tickets can be escalated to dispatch and someone will schedule a time to come and take a look at the issue in person.
We don’t only know the cloud, we use it ourselves, provide private cloud services to many customers, and we know exactly where it is! A very secure, tier 3 data center in Greentree (and backed up to datacenters on both the east and west coast of the U.S.). With 24x7x365 predictive monitoring, secure access, compliance with a variety of industry and government mandates including HIPAA, PCI DSS and SOX, supported by third-party SSAE 16/SOC attestation reports, you can be free from any uncertainties. With all of the different deployment options and cloud solutions these days, we aren’t just guessing when we recommend web client vs deploying on a private cloud or Azure, we know from experience what will work for you. We know how important your data is to your organization and we will make sure that you can share in our confidence concerning the safety of your data.
Are you wasting time trying to figure out what is an IT issue and what is a GP issue? For example, you can’t print from GP or your computer gets a virus. GP and IT work hand in hand, but when you call Vertical Solutions’ Help Desk, there are no questions about who will fix it. We know IT and GP and we can keep your data safe and fix any problems that arise.
IT and GP don’t only mix, but they are a perfect match. We monitor desktops, provide backup and disaster recovery, and offer remote and on-site support. If you think you don’t need those things for Dynamics GP, you might be missing something crucial! If you don’t have a good backup or firewall in place, your GP data is at risk. You log into GP from your computer, through a server that needs to be up to speed. Do you know if it is? Maybe it is old and slowing you down. Your GP only partner may not notice or see this as an issue. Your GP and IT partner will make sure that you are informed and taken care of as far as every aspect of GP and technology goes at your organization. We can also determine the best way to leverage their capabilities when used properly together. We know technology, we know GP. We know our customers and are passionate about helping them to be successful and profitable using the core technologies that they need to support their business.
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