How To Process A Sales Return On A Sales Invoice

Visit Website View Our Posts

1.     Create a sales batch : go to Sales / transactions / Sales Batch

2.     Go to transactions


4.     Type/Type ID = Return / Return

5.     Document No : Auto populate

6.     Customer ID = select the cust number

7.     Date = return date

8.     Go to Additional and select Create Return


10.  Type ID = RTN

11.  Reason Code = you can create reason codes if you want (not a required field)

12.  Customer ID = This will populate from the header

13.  Origin / Sales Document = use the look up to select the sales document

14.  Select the document id and select

15.  heck the items that you want to return you do not have to mark everything

16.  You can also change the Return Quantity if only a partial return

17.  Select post

18.  Save the return

19.  Close the Sales transaction entry window

20.  Open the Sales batch / Sales / transactions / Sales Batches

21.  Select the return batch


23.  Post

24.  Apply the return to the original invoice

25.  Sales / Transactions / Apply Sales Documents

26.  Customer ID = The customer you entered the return under

27.  Type = Returns

28.  Document No = User the lookup and select the return that you created

29.  In the bottom select the invoice that the return is for

30.  Select OK

31.  This process simply removed the receivable from the customer these steps do not open the original Sales order.  Once a Sales order is processed to an invoice there is no way to open that order.

32.  To create a new invoice for the correction you can copy the Sales order into a new order for what was returned and create a new invoice from there.

33.  Open the Sales batch / Sales / transactions / Sales Batches

34.  Create a new batch for the new order

35.  Select transactions

36.  Type / type id = Order /

37.  Document No = auto fill

38.  Customer ID = the customer for the order

39.  Date = order date

40.  Go to Actions / Copy


42.  Document Number = the order you want to copy

43.  Mark any info on the bottom that you want to copy over

44.  Select Copy

45.  The order will be created

46.  You will see a yellow triangle on the lines under qty ordered

47.  You need to open the blue arrows to expand the item detail and if you do not need to purchase the item you can put the qty to invoice = qty ordered and qty fulfilled = qty ordered.  If you want to purchase these items you can make qty to invoice = 0 qty to back order = qty ordered.

48.  Save your SO

49.  You now have a SO that you can purchase / invoice

Have questions or need support? Contact our consultants at 301.360.0001.


by KTL Solutions


Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Show Buttons
Hide Buttons