RCL Services Group, LLC, a longtime Clients First & Dynamics NAV user, provides railroad signal construction and signal material integration services to the freight and passenger rail industry. RCL Services’ primary subsidiaries include: Railroad Controls, LP, RCL Wiring, LP and RCL Burco, LP the leaders in railroad signal construction and signal integration in the United States. RCL Services Group’s Class 1 railroad customers Union Pacific and BNSF Railway are very satisfied with the product and service delivery provided by RCL Services Group.
Clients First has a long history with RCL Services Group, starting in 1998 with the original implementation of Navision (
Why Clients First
Mike Conti, Managing Director at Clients First in Arlington, Texas, has been instrumental in ensuring that clients like RCL are treated with integrity and honesty and that solutions are implemented with an experienced tenured staff. This approach creates strong references.
Clients First is proud to have RCL Services Group as a customer. From a Clients First standpoint, our relationship with the RCL Services Group is an excellent example of the type of clientele we’re always looking to work with and the long term results of our philosophy to put Clients First.
Here are few highlights from the testimonial:
- Selection Process: Clovis explains why they chose to work with Clients First and how they’ve grown from 60 to 800 employees over the years and Dynamics NAV has helped them by scaling to meet their growth and diversification. Clovis further states, “We’ve been with Clients First for 16 years. If they says they can do it, they can do it.”
- Meeting Unrealistic Deadlines: Clovis talks about Clients First meeting a critical 40 day upgrade go-live initiative and Clients First’s commitment to seeing the expectation through after hours and on weekends.
- Lower Support Costs: The CFO, Clovis, explains how Clients First trained his technical team to become independent with the solution from a systems support stand point. As a result, RCL delighted in the fact that Clients First prevails in training from an IT standpoint, and is not at all interested in “Nickle and Diming” revenue through support issues.
- Lower Personnel Costs through automation and systems integration.
- System Enabled Growth: NAV’s scalability has accommodated RCL's growth over time. “Even when we were a much smaller company, it (NAV) made life so much easier with the ability to automate processes.” – Damon Clovis
- Final Thoughts & Advice: Clovis remarks, “Clients First is able to deliver what they say. They’re easy to work with and very accurate at knowing what it will take to making something work. They’re very good at thinking outside the box. Clients First is up front and are good guys in a market where not everyone’s going to be that up front.”
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