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Ken Jacobsen, The TM Group Inc.

Benefits of a Slow ERP and CRM Software Rollout


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When transformative software platforms such as enterprise resource planning or customer relationship management systems are implemented at businesses, there's an obvious desire to get them up and running quickly. This tactic isn't without merit and can certainly work in some situations, but companies have to be aware that the quick approach isn't always the best or even the right one for their unique situations. Using a phased rollout method offers plenty of benefits and helps organizations better adjust to the sweeping changes that ERP and CRM software create.

Why taking more time is an advantage
Depending on the state of a company and any legacy systems it may have before implementing new ERP and CRM software platforms, there may be significant amounts of proprietary data that has to transfer over. Developing interfaces between different systems that will be used alongside the new software is another concern. Companies may have to perform internal reviews and work with their ERP and CRM software partner to devise the best possible solutions to the individual needs and wants of a company.

Another major concern for organizations is employee engagement with and adoption of a new system. Implementing too many far-reaching changes in a short timeframe can reduce morale as staff are forced to learn too much, too quickly. Finally, a compressed timeline that applies too much pressure can cause problems if training is rushed or compressed too heavily. Effective education is crucial to the long-term success of an ERP and CRM software platform and has to be a major point of emphasis for businesses moving through the implementation process.

For the many reasons listed above, it often makes sense to follow a slower implementation timeline. The return on investment provided by these software platforms can be significant, but isn't usually realized in the first few weeks or months of use. Pushing to make a go-live date arrive sooner on the calendar can actually harm ROI and create a situation where businesses have to wait longer to recoup on their investments.

What can companies do?
Balancing the desire to get up and running with the realities of an implementation project can certainly be difficult. Businesses should work with their implementation partners to develop timelines for completion that are both proactive and realistic. With such an approach, it's much easier to get an ERP and CRM software up and running.

By The TM Group, Inc.

 

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