I’m at the NRF Big Show 2015, and I’m pleased to report the Carl’s Jr. Self-Service In-Store Kiosk solution is running on Microsoft technology. The screenshots below show examples of self-service with the ability to customize items, place the order, complete payment, and get a receipt without any staff assistance.
Self-service capability is a big deal for Quick Service Restaurants (QSRs), who are under pressure to reduce labor costs in restaurants due to the cost impact of the Affordable Care Act and increasing minimum wages. The solution is running entirely on the Microsoft-based Dell hardware, which provides an integrated card swipe and attached printer (approximately $750 in cost for the hardware), and Microsoft Retail industry solutions for the self-service application.
The self-service application allows for upsell, including the ability to round up by adding more items or making a sandwich to a combo.
Also provided is the ability to customize a sandwich (or any item for that matter) by adding as shown in the example below – extra cheese, another sausage or lettuce, or removing items, e.g. no sausage.
What makes this compelling is the in-built automation that can lead to significant cost reductions in stores at a reasonable price point. For more information on retail solutions, email us at [email protected]
Sandeep Walia is the CEO of Ignify. Ignify is winner/finalist of the Worldwide