ERP in the Digital Workspace

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26954842_lEmployees are more tech savvy than ever and they are increasingly reliant on technology to perform daily tasks.  While cloud computing has been the great IT disruptor of the last ten years, this new reliance on technology has created new opportunities for IT leaders to bring business value to their companies, according to a recent Gartner report.

With the rise of the ‘business consumer,’ IT leaders can bring a critical competitive advantage for businesses by enabling socially active and creative workforce that can tap internal and external knowledge and expertise easily with IT systems that combine traditional business solutions like ERP and CRM with emerging technologies like social sharing in a cloud based environment.

“By collecting related digital workplace tools and services into a common portfolio, IT leaders can more easily promote skills-transfer and application reuse across the three constituencies: employees, partners and customers,” said Matthew Cain, research vice president at Gartner.

Cloud computing and consumer technology have become the drivers behind the rapid changes in ERP and the digital workspace as we become more and more collaborative and interactive thanks to cloud computing, mobility and social technology.

Obviously technology systems are able to deliver greater value to a company the more they are used.  As people use technology in their personal lives more than ever, it is now critical for a business software solution to be user friendly and work similarly to consumer products.

“Individuals do not stop being consumers when they go to work,” said Cain. “Business consumers often make more consumer-like choices in their workplace computing tools and styles to increase efficiency.”

Beyond that, IT professionals will see higher employee uptake of a solution by creating a collaborative digital workspace, where people are able to connect, sharing ideas and habits.

Executives, whether they are in IT or not, stand to improve all their process and stimulate innovation in their organizations by adopting solutions like cloud and mobility as people are more device-picky than ever before, making BYOD initiatives an increasingly important part of IT planning.

Organizations that meet their employee’s tech needs will inevitably increase productivity and increase the value of their technology as their people are more apt to use it.

However among IT decisions makers, about 57 percent said they provide support for all devices and platforms while only 23 percent of non-IT decision makers reported the same, according to a recent Cannon survey.

“This nationwide study found that IT decision-makers and other executives do not always see eye-to-eye on the importance of investing in cloud, document workflow and mobile technologies,” saidDennis Amorosano, vice president and general manager, Business Imaging Solutions Group Marketing Division, Canon. “In many cases, the survey results indicated a ‘knowledge gap’ between IT and non-IT professionals’ awareness of which technologies their companies are deploying, and how they’re being used.”

There really is no question that technology is changing and the most important movements in this IT revolution include BYOD, cloud computing, mobility and social sharing. IT leaders looking to implement new ERP solutions should factor in the ‘business consumer’ and the role of ERP in the digital workspace.  Choosing a user friendly ERP solution that works and looks like consumer technology is more critical than ever.

As many seats at the executive table are out of step with the changing environment, CIOs and other IT leadership have an opportunity to deliver true business value to organization by enabling these technologies and educating the other C-suite members on the role this technology plays.

by RoseASP

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