ERP Software Logo1

Microsoft Dynamics vendors provide comparisons and opinions to professionals in the ERP/Accounting software selection process

 
 

Technology Management Concepts

Why CustomerSource is the Go-To site for Dynamics ERP Help


Email | Print

Are you a brand-new Microsoft Dynamics ERP client? Welcome aboard and, welcome to CustomerSource. Or perhaps you have been using Dynamics ERP for years, but still have not discovered CustomerSource? CustomerSource is Microsoft’s online Resource for all things Dynamics ERP, designed to assist you in getting the most from your Microsoft Dynamics ERP product.
This portal allows you, your employees, and your IT staff full access to the Microsoft TechKnowledge database, a searchable tool for answering specific questions.   Answers provided here can help you to diagnose and correct many simple warnings and errors yourself.   Before you contact the TMC help-desk, or use your Microsoft support cases, check CustomerSource first.

CustomerSource also includes access to the online training classes, eLearning. These are free, learn at your own pace, tutorials that can be used as refresher courses to supplement your TMC training, explore additional functionality your company might not yet be using within the ERP, and for bringing new staff up to speed. As a Dynamics ERP customer current on your annual maintenance plan, your company has unlimited complimentary access to CustomerSource.  If you don’t know how to access CustomerSource, your partner can assist you in getting your logins setup. This allows you to have 24-7 support for your Dynamics product and has a wealth of information, the most popular being the online training.

Recently we had a customer asking us about the Management Reporter training materials for a new employee.  I added the person to CustomerSource and directed them to the E-Learning materials for Management Reporter courses.  I also directed them to free student training guides online with instructional labs for them to follow.   CustomerSource is also a perfect tool for those clients who prefer to do their own troubleshooting when necessary.

To login to CustomerSource, you must have been signed up and have the appropriate credentials. Once you do, click on the below link.

https://mbs.microsoft.com/customersource/northamerica

I urge everyone to take a look at least once, as I’m sure you will see that CustomerSource can provide value for everyone using the Microsoft Dynamics products.

By TMC, your Southern California Dynamics GP partner

Comments are closed.