BI360 – Business Intelligence for ERP: Usability from the Inside Out

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One of the reasons Solver’s software is so intuitive and easy to use is because we built it for non-technical users. In fact, before we developed our software, we were business intelligence consultants, so we understood the unique challenges BI users faced. In the '80s and '90s, organizations typically had technical reporting experts in their finance department, or they used IT staff to do this—formal experts who were responsible for creating reports, budget models, etc.

When the 2000s came along, there was more focus on usability and ease of use. As a result, many of the tools from the 90’s were simply repurposed with a more user-friendly skin, but still had legacy platforms under the hood. This required a great deal of technology to be put in place before the end users could effectively use these tools. Even then, BI tools were still fairly rigid and difficult to use.

When we created the blue print for BI360 in 2007, we started from a completely different angle. Ease of use was our number one priority. Every time we built a feature into the product, we measured its success through usability testing. When we finished and launched BI360 in 2009, customers immediately recognized the difference. Suddenly, normal business users could take ownership of and create useful reports, budget models, dashboards, and even manage the data warehouse. It completely shifted the power from traditional finance users to everyday business users.

by Solver, Inc.

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