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Implementing Dynamics GP – The Importance of Refresher Training


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One of my favorite things to do as a Dynamics GP Consultant is a Site Assessment.  A Site Assessment involves going onsite to a company who has recently implemented Dynamics GP to assess how they are using the system.  One of my most frequent recommendations is to schedule Refresher Training for Dynamics GP users and here’s why:

  1. Companies provide training for GP users during the implementation phase of the project.  During implementation, users are trying to absorb as much as they can in a short period of time while also attempting to keep up with their everyday workload.  The absorption and retention rate of what they’ve learned is often anywhere from 40% to 60%.
  2. The users who have been trained in Dynamics GP often leave their roles.  They may train their replacements, but it’s likely that the trainee will have the same absorption and retention issue as above.
  3. Chances are, your business has evolved and your processes may need to as well.  Refresher training will take your users through the additional functionality that you may already own, but aren’t using.
  4. Finally, Refresher Training empowers your employees to make business process improvements.  If they understand how the system functions, they can make clear, informed decisions on how to improve processes.

How do you know if you need Refresher Training?  One of the most proving ways to determine this is to ask any one of your Dynamics GP users, “Why do you do it that way?”  It’s time to schedule Refresher Training, if their response is “Because that’s what I was told to do.”

Written by Karen Soligon at WilloWare, a firm dedicated to helping businesses achieve a positive Return On Investment using Microsoft Dynamics GP.  WilloWare provides unique products that help users be more efficient, and by partnering with their clients to create client specific enhancements that streamline business activities.

One Response to “Implementing Dynamics GP – The Importance of Refresher Training”

  1. Excellent topic Karen, I agree that this is important. “I have always done it that way” is not always the right or best way to do it.