When you call technical support for Dynamics GP, the first question you will likely be asked is, “What version of Dynamics GP are you using?” What can be confusing is that the name of the Dynamics GP system is not necessarily the version number anymore. Here are step by step instructions to quickly find out what version of Dynamics GP you are using.
1) Click on the “?” in the upper right corner of your Dynamic GP screen.
2) Choose the “About Microsoft Dynamics GP” dropdown and you will see this screen. The version number you are looking for is in the top line of the right column (shown here):
So in this example, it is Dynamics GP Version 11.
What can be confusing is that Version 11 is in fact branded as Microsoft Dynamics 2010.
And if you have Microsoft Dynamics GP 2013 guess what the screen will say….Version 12.
Confused? Here is a handy chart:
Dynamics GP Product Names, Release Dates and Version Numbers Chart:
|Product Name||Release Date||Version Number|
|Microsoft Dynamics GP 2013||Dec 2012||12.00|
|Microsoft Dynamics GP 2010||May 2010||11.00|
|Microsoft Dynamics GP 10.0||May 2007||10.00|
|Microsoft Dynamics GP 9.0||Nov 2005||9.00|
|Great Plains 8.0||June 2004||8.00|
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The steps above are the most accurate way to figure out what version of Dynamics GP you are using. You could check CustomerSource of have your partner check the Microsoft VOICE system, but in both these scenarios the system could show the version you are authorized for, not necessarily the one you have currently installed.
By CAL Business Solutions,