5 Tips for Field Service Mobility

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Like everyone else, field service companies face the need to remain competitive. For them, it means maximizing efficiencies, solving communication issues between home office and the field, and leveraging data, amongst other items. Field Service companies implement mobility solutions to remain competitive, increase customer service levels, and improve productivity.

In working with field service companies for over 20 years, we’ve found a few tips to keep in mind when researching mobility solutions:

  1. Choose the right mobile device
  2. Whatever you do, don’t skip the pilot
  3. Don’t ignore the most important input – the end users’ input
  4. Think ahead about your future needs…Will it grow with you?
  5. Don’t overlook the value of trusted partnerships

To learn more about tips in field service mobility, watch this 1-hour on-demand webinar recording: Advancements in Field Service Mobility:

Advancements in Field Service Mobility from SBS Group on Vimeo.


Who is SBS Group?  With a specializing in field service, SBS Group works with companies to mutually explore their business needs and identify the best possible solution. A Microsoft Gold Partner, SBS provides integrated field service solutions including ERP/Accounting software, CRM systems, network infrastructure and more.

Interested in learning more? Contact SBS Group here, email [email protected] or call 732.476.5939.

By: SBS Group – New Jersey Microsoft Dynamics SL, GP, AX, NAV Partner & Microsoft Master VAR

3 thoughts on “5 Tips for Field Service Mobility”

  1. Having a responsible and transparent way to keep field service staff accountable without abusing their privacy is the key to making sure that performance can be mapped, Quality mobile device based gps tracking applications such as TrackAss http://www.trackass.com are providing excellent business grade telematic tracking for businesses wanting to responsibly track field service personnel without huge expense or fixed equipment costs. Fleet vehicle tracking and employee tracking can be achieved in real time whilst still maintaining a high level of personal privacy for employees, to turbo charge your HR and customer service what can be better than being with an employee whilst the complete their daily activity?

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