As professionals, we have a tendency to use terms like ‘ERP’ that we think everyone in our industry understands. But what about you, the prospective customer? Do you know, or even care, that ERP stands for Enterprise Resource Planning? You’re probably more interested in finding the right solution for your business needs and requirements. You want to be sure you are looking at the right product and partner. But how do you do this? How do you know if what you are asking for is something that we, a Microsoft partner, can provide? Are you suspicious when our sales person says that our company can do everything you want? Maybe we can, but how do you know for sure?
During your meetings with the partner, ask what they are offering you AFTER the initial sale.
What is their philosophy on your current and future relationship with them?
Does the partner provide ongoing education and training so you can FULLY utilize your investment in financials, inventory, supply chain, payroll and any other functions you purchased?
Take the time to check the partner’s references. And don’t just check the ones the partner gives you - but ask around.
We are true believers that this new system you purchased is your responsibility and you are accountable for the day-to-day processes. So why would we take control of deciding how you should use the application? We are here to guide you and to answer questions that help you make the right decisions. There are many ways to implement a new ERP system – and we have done them all. However, what matters the most to you is that the system is set up in the best way for your success. We want you to have all the knowledge and to make all the decisions, because you will be running this system day in and day out. Our job is to train you and set you free, but always know that we are only a phone call or an email away in helping with problems, questions, or concerns.
Sherwood Systems holds monthly lunch sessions at our office for you to discover and evaluate the power of Microsoft Dynamics GP (Great Plains) and Microsoft Dynamics CRM (Customer Relationship Management) in an informal and relaxed atmosphere. Come and join us and bring your questions!