The Case of the Failed ERP Implementation – Part 4

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Part 1 in this series “The Case of the Failed ERP Implementation”  introduced us to Mountain States Entertainment Corporation (MSEC), who, by process of committee, selected and deployed a new ERP system during the summer of 2010.  By the end of that same year the implementation had failed. (refer to Part 1- Jan 18th blog post for additional background)

Who is to blame for this ERP implementation failure?  That is for you to decide! 

Each blog, a different committee member provides input regarding his role in this fiasco. We have already heard from assistant controller Julian, staff accountant Dimitri, and project manager Consuela.  The final committee member is  the Controller - Troy:

“When I was asked to participate as a member of the ERP selection committee, the first thing I did was to prepare a detailed list of our key business processes and reporting requirements.  From past experience I knew that in doing so I would have a good starting point once the implementation got underway. The information I compiled was used by the implementation partner to determine our unique configuration and setup decisions from the many choices available"

Is Troy guilty or innocent of contributing to the MSEC ERP implementation failure?

You be the Jury! (Provide your verdict and rationale using the comment section)

Last blog we heard  testimony from Consuela– project manager, who used Microsoft Project to manage the new ERP implementation.

(You) The jury’s unanimous verdict:: Guilty! Reasons why:

Many  implementations fail because of inadequate or poorly executed deployment strategies.  While Microsoft Project is an excellent utility for the prioritization and scheduling of implementation tasks – it should not be mistaken as an implementation methodology.  On the other hand Microsoft offers its customers and partners a proven approach, called Microsoft Dynamics Sure Step, which encompasses all aspects of an engagement (diagnostic, analysis, design, development, deployment, operation).  

Microsoft Dynamics Sure Step provides a complete methodology. This includes project management discipline and field-tested best practices, plus user-friendly tools that can help you deploy, migrate, configure, and upgrade Microsoft Dynamics GP.

When properly executed, Microsoft Sure Step just about guarantees the chances of a successful implementation. Without it, well...

 By: The Knaster Technology Group,WIhtr Colorado based Microsoft Gold Certified Partner

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