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Three Ways to Enhance Customer Satisfaction with Microsoft Dynamics® GP


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    Is customer satisfaction #1 at your company? Probably. Most of us know that customer satisfaction brings customer loyalty and customer loyalty is the keystone to continued profitability.

    Here’s why: customer satisfaction influences purchase intentions as well as post-purchase attitudes.

    But how do you measure and improve soft concepts like satisfaction? The link that connects satisfaction to loyalty and brings profitability is Microsoft Dynamics® ERP software. When you link satisfaction to profitability, Microsoft Dynamics GP gives you the tools to enhance and measure your effectiveness.

    Improve your customers' satisfaction with Microsoft Dynamics GP 2010:

    1. Respond more rapidly with easy access to the right data. With Microsoft Dynamics GP 2010’s drill down capabilities on Key Performance Indicators (KPI) your people can respond rapidly to your customers. Make the decisions that increase your customers’ satisfaction with role-based dashboards, real time reporting through web browsers, and new options and integrations within Microsoft Office Excel.
    2. Respond more thoroughly with extended connections between your clients, partners, and team. With workspace collaboration in Microsoft Dynamics GP 2010 you gain the ability to share the right information with the right people.  
    3. Respond more helpfully with access to integrated systems. Connect your people, information, and processes across applications and systems. Improve your ability to respond with useful information and (profitable) add-on services or inventory. For example, with Microsoft Dynamics GP 2010, you can send individual e-mail messages for documents such as invoices, orders, and check remittances.

    Look for our next 3 blogs to learn more about improving your customers’ satisfaction with Microsoft Dynamics GP 2010. We’ll look at specific applications for Industrial Goods Distribution, Food and Beverage Distribution, and Consumer Package Goods Distribution.

    Specializing in ways to enhance your company’s solutions with Microsoft Dynamics GP in Idaho, Oregon, and Southwest Washington, with clients around the world, Computeration makes your implementation successful by offering experienced project management, data integration, training, and consulting services.

    By Gloria Braunschweig with Computeration, a Pacific Northwest Microsoft Dynamics GP Partner

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