Choosing Microsoft Dynamics GP is a good business decision for just about any company across all industries. I am probably a bit prejudiced since I sell Dynamics GP and its associated products. GP solves not only accounting, manufacturing, distribution, but
It is important for resellers to notify the buyer of what they are buying including the annual maintenance and
Ask your reseller what you can expect to pay in annual maintenance so you can include it in your future budgets. You should also expect your reseller to charge you for support calls. Keep in mind that our goal is to get you self sufficient during our implementations. However we are available when you need us - we don’t desert you after go-live.
Hire someone new? Use the tools you purchased from GP. Have them go through the
Our certification requirements for GP include classes, eLearning and then testing at Prometrics. But there is value from the training; it helps us support our customers better.
When you buy your new GP software you have access to CustomerSource. Please use it! I recommend that you get a Windows Live ID, if you don’t have one, as soon as you sign the sales order. You have to have this to login for access to CustomerSource. Add @microsoft.com to your safe domain email list.
For post go live support issues please use our support request email address:– [email protected] or call 817-640-0016 and speak to our customer service team that notifies our consulting team. This should be the way you request support assistance after you go live. Emailing the consultant directly is best during the implementation. Sending email to [email protected] connects the sent email address to your company records in our service management software. The email becomes a support ticket so it is important to include a summary of your issue in the subject line, i.e., GP New Hire Setup Needed. The customer service manager then schedules the appropriate consultant or tech to take care of your issue.
Going through the customer service department allows for more visibility of your issue to our team upon receipt of your call or email and until the ticket is closed. You also receive emails updating you on your ticket status.
CIS has completed implementations for 20 years and has many active customers. We make every effort to assist our customers and welcome feedback at anytime.
If you care to comment on the information above or have any questions please feel free to contact me at 817-640-0016 x 109 or by emailing me at [email protected].
by Custom Information Services, a