I came across this interesting report from industry analyst, Forrester, which talked about the backlog of upgrades for ERP, CRM and industry-specific software waiting to take place in 2010. Efficiency and cost-cutting are still high priorities as we all watch our pennies and look for ways to make technology work harder for us.
2010 will be the year of the upgrade. A Forrester survey of over 2,000 IT executives and technology decision makers across North America and Europe found that 2009's economic uncertainty has left a backlog of upgrades that will likely happen this year. According the study,
- "Forty-one percent of enterprises and 21 percent of SMBs plan to upgrade existing finance and accounting software
- 48 percent of enterprises and 19 percent of SMBs plan to upgrade their customer relationship management (CRM) applications
- 52 percent of enterprises and 18 percent of SMBs plan to upgrade industry-specific software
In addition, more than 20 percent of all SMBs have concrete plans to implement
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Ed Bonaski, Sherwood Systems