Having a conversation regarding going over the
No one has a crystal ball or has the ability to read the other’s mind. This is where good documentation and communication come into play. Even so, this conversation is guaranteed to come up and we have some suggestion on how to handle it.
One way to tackle these types of conversations is to focus on the facts and take the conversation away from blame. The net result is that the item in discussion is not included in the estimates. The client needs to be made aware of the repercussions surrounding the item as early as it surfaces and what this would mean for the cost and the schedule. This way, the client can make an informed decision as to accepting the scope with the related impacts to the project or sign off on a change order.
This is why it is so important to have a clear understanding of the scope, get sign off on requirements, and provide details as to what is in (and out) of scope.
Weekly status meetings make sure everyone is talking and keeping the lines of communication open. If you hear about something early enough, sometimes you can squeeze it in, but it is good to get in documented and a change order signed off so everyone is aware of what is in and out of scope.
By Melissa Ryba, Implementation Manager, at the