By Sheri Carney, The Resource Group
As is the cycle of any career, you will find yourself one day either needing help with your current processing or wanting to know more about it. Microsoft Dynamics and your Microsoft partner (Value Added Reseller) provide options of where to turn when these situations arise.
Support for Microsoft Dynamics GP:
Customers that are current on their Microsoft Dynamics GP Enhancement Plan have access to
Microsoft also provides assisted support to Microsoft Dynamics GP customers. Depending on the plan a customer chooses, support can be requested directly from a Microsoft engineer ranging from a pay per incident basis up to unlimited support with a one-hour guaranteed response time!
Your Microsoft partner (Value Added Reseller) is also an excellent resource for support. Since they did the implementation of your system, they will have a clear understanding of your specific business processes and should be able to answer your questions quickly. At
Training for Microsoft Dynamics GP:
One of the biggest values of a Microsoft Dynamics GP Enhancement Plan is unlimited access to
Your Microsoft partner provides valuable options for training as well, especially if you are looking for local, in-person training. The Resource Group offers
When classroom training does not fit your timeline, you can also schedule onsite custom training with a Microsoft Dynamics GP consultant. This provides the ability for you to create your own agenda and work with your own data set.
Microsoft and Microsoft partners work together to enable customers to receive the help and training they need – and with options to fit each customer’s budget, timeline, and preferences!
To learn more about support and training options for Microsoft Dynamics GP customers, contact The Resource Group at 425-277-4760.
By Sheri Carney, Customer Support Lead
The Resource Group –