One of the best parts about being a provider of
This week I met with a small yet extremely successful wholesale food distribution company. I’m talking about the American dream here. They’ve been around for almost 25 years and it all started with one man, and one car, delivering frozen pizza to local grocers, convenience stores, and hotels. Fast forward to 25 years later and the same man now has eight full time drivers, full blown delivery trucks, unique inventory, and “doing whatever it takes to make the customer happy” customer service.
One thing that hasn’t changed in the past 25 years is the core process of selling and distributing. This process is: load your vehicle with inventory based on what you’ve delivered in the past (memory), drive to your customer’s site then sell and merchandise the products. This is what they do today without inventory software. Economy got them down you ask? No way. They have grown and continued to thrive in the past few years. They account their success to knowing their customers and doing whatever to make them happy.
The office manager admits: “We need to start automating some things”. Just what IF something were to happen to the ONE person that has it all in his head? Or perhaps there’s a more efficient way of doing things. Bottom line, they’re having growing pains. QuickBooks and memorization just isn’t cutting it any more. Time to quit gambling with lady luck, and implement a smarter system.
There simply comes a time when we’re working too hard, and not taking advantage of technology's ability to streamline and automate processes. This is a sign that
Back to my meeting - as anyone would be, I was dying to know how a new driver was trained. Who does this? How much time does it take? How does one sum up 25 years of memorizing routes? How do you know how many boxes of beef jerky the Hugo’s in Hoboken normally buys without an inventory system? This just can’t be easy. It was quite the “aha” moment, to quantify how much time the President of the company has to take away from what he’s supposed to be doing to show the new guy the ropes..and more-so, who else this effects.
DFC, is a Microsoft partner, with over 20 years of experience and we can help. Want to hear more about working smarter and how