The most common reason accounting software implementation projects go over budget is because the implementation consultant (Partner) is spending time working on things not included in the original quote. This work is called “out of scope”.
Here are a few examples of how this can happen:
- You see all the cool things the new system can do and find yourself a kid in a candy store saying, “wow, can we get it to do this too?” The answer is yes, but this request is beyond the scope of the original proposal.
- You were quoted 8 hours of training for the AP clerk. This AP clerk is slow to learn, or is replaced by a new person halfway thru the project. The Partner must spend additional training time that was not included in the original quote.
- You have a report you require from the new system, but you didn’t show it to the Partner in advance because you just assumed it would be included. It needs to be designed from scratch and this time wasn’t included in the original quote.
A good Partner will tell you in advance if work needs to be done that was not included in the original quote, and get your approval before moving forward.
It is not always your fault
At times, going over budget could be the Partner’s fault if they underestimated the amount of time required. If this is truly the only cause,
Budget overruns can also happen if you are working with a less-than-honest Partner that has intentionally low-balled the initial quote in order to win your business.
Some companies take advantage of the fact that many prospects do not ask enough questions. These prospects find out later that work they assumed was included in the proposal are now considered “out of scope.” To make sure you know what to ask I recommend you read the report “
Remember, price is only one piece of the puzzle, and you should not always choose a Partner based on the lowest quote. A higher services quote could simply mean that you are dealing with a more honest Partner.
This Deloitte and Touch report mentioned in this post (Choosing an ERP System – So Many Things to Think About!) is extremely telling. It compares the Top 10 buying criteria of companies the first time they purchased
Take the time to make sure you know what is included in the quote and what is not.
If you want a Microsoft Dynamics GP accounting software Partner that will treat you fairly, contact CAL Business Solutions at 860-485-0910.
By CAL Business Solutions,