We have recently sold Microsoft Dynamics GP to several Connecticut companies who plan to use it integrated with Microsoft Dynamics CRM as a complete financial, sales and customer service system. They will be very happy to hear that today Microsoft released official news that the long awaited Microsoft Dynamics CRM Adapter for Microsoft Dynamics GP will be available on October 1, 2009. Here are a few preliminary details: The Adapter is FREE. However, customers will need to have an active/current Microsoft Dynamics GP Enhancement/Support plan. In addition, the customer will also need an active/current Microsoft Dynamics CRM Software Assurance (SA) Support Plan. After October 1,, 2009 customers can ask their GP Partners to order the tool through the standard Microsoft Dynamics GP ordering system. The Adapter will not be compatible with Microsoft Dynamics CRM 3.0 or Microsoft Dynamics GP 9.0 or any other previous versions of Microsoft Dynamics GP or Microsoft Dynamics CRM. This adaptor is NOT just an upgraded version of the previous Microsoft Dynamics CRM 3.0 Connector for Microsoft Dynamics GP 9.0 – it is an entirely new tool. (this also means there is no upgrade path from the 3.0 tool). For now this Adapter will not be compatible with Microsoft Dynamics CRM Online. Right now the adapter is only available for Microsoft Dynamics GP. Microsoft says an Adapter for Microsoft Dynamics AX is scheduled to be released in calendar Q3 2010. They also promise they are currently working with the Microsoft Dynamics SL and Microsoft Dynamics NAV teams to determine the appropriate integration strategy with Microsoft Dynamics CRM. So while I believe all the Dynamics products have their strength, if you want to use a Microsoft Dynamics product integrated with Microsoft CRM, it seems that Microsoft Dynamics GP (Great Plains) is the best choice.
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