There’s a common saying, “You don’t realize what you have until it’s gone.” This is certainly true for most things in life. When making big purchases you always contemplate the value of the warrantee. Take it from someone who broke not 1, not 2, but 3 TVs – the payoff is greater than the payment!   In the software world maintenance and support plans are similar to a warrantee and act as a safeguard for your accounting/ERP software system.  Keeping up with maintenance plans affords you the most updated version of the software while support plans provide you access to knowledgeable expertise when you are in a bind.

Microsoft offers support plans for all of the Dynamics products, including Dynamics GP (Great Plains), however the response time and results can be far from what a GP user needs. Dynamics Partners, like SBS Group, offer support plans to complement these Microsoft maintenance plans.  These support plans can reduce support costs while guaranteeing response times with experienced GP consultants.

Microsoft Dynamics GP Support Plans through Certified Partners can include:

• Unlimited telephone, email & desktop streaming access to highly trained Microsoft Dynamics consultants
• Assistance with error correction, procedural questions and general software application questions
• Answers to “how to” questions, resolving suspended batches, usability, data corruption and more complicated issues

For an example of a support plan, Review SBS Group’s Gold Support Plan!

By SBS Group – New Jersey Microsoft Dynamics GP Partner

July 31, 2009 by Velosio

Email | Print

Ask The Author

Tags: dynamics gp support, Microsoft Dynamics GP New Jersey, NJ dynamics gp partner
Posted in About Microsoft Dynamics GP, ERP Software Information, Microsoft Dynamics ERP Functionality | Comments Off on Super Swift Support for Microsoft Dynamics GP

More Posts By Velosio

1. The Power of Data Integration: When Your ERP Connects with Your Email and the Microsoft Ecosystem
2. 3 Steps to Implement the Right Accounting Solution for Your Business
3. Everyone talks about project-based ERP, so it must be pretty important. Right?
4. PowerBI License and User Types: What Skills are Needed for Developers, Analysts, and End Users
5. 6 Reasons Professional Service Firms Should Switch to Cloud ERP

Related Posts

1. Historical Inventory Trial Balance – Obtain a TRUE Inventory Balance in Dynamics GP
2. Dynamics GP Support Inquiries or Horror Stories?
3. Dynamics GP2013: Generate Item Numbers, Customer Numbers, and Vendor Numbers with Meaning
4. Black box integration (IoT) options in DynaRent for Dynamics 365
5. DynaRent Task Guide Experience | How to optimize the user experience