When considering a partner to outsource your
Much like hiring a contractor for your home, asking the right questions and being as knowledgeable in your requirements will minimize any problems or delays you might experience.
Ask for details on the company. How long have they been in business? How many offices? How many employees? What is their history and experience in the business? Who and where are the employees located if they have multiple offices?
2) Project Experience
What types of projects have they worked on in the past? When was the last time they had someone working on a project similar to yours? If it was fairly recent, will at least part of that team be working on your project?
Is the provider able to produce several
4) Quality Products/Services
Beyond solid references, the provider needs to supply and emphasize the understanding of the products and
5) Additional Costs
Make sure there are no hidden costs in implementation, testing, training, connectivity, infrastructure, transition, etc. Ask if they ever work on fixed cost engagements (providing there are no unexpected problems on the client side), and what is needed to get a fixed cost pricing on a project. Most companies that have experience in large and small projects are willing to take on fixed cost projects, particularly for smaller projects.
6) Delivery Times
Make sure your provider provides realistic deadlines and goals. Be sensible and make sure that their resources aren’t working on a timeline that may affect the outcome or quality of the project. If your instincts are bothering you, ask more questions, if their answers cannot satisfy you, then they probably aren’t the right company for you.
Always document what the terms of the project are including the payment, project assumptions, timing, and guidelines will be for any sized projects. It doesn’t matter if it’s a 40 hour project or a 5,000 hour project; a successful project requires guidelines to ensure customer satisfaction.
8 ) Risks
What kind of risks are you going to be undertaking in outsourcing this project? Is the vendor insured? What is their insurance coverage? What kind of data loss prevention and back up have they implemented?
The level of communication can make or break a project’s success. How well do the team members interact and how well the team leads interact with you and your team play have huge effect on the outcome of the project. We have all heard and played broken telephone, why would it be any different for a large project? Make sure that you meet and possibly interview the team lead so you are sure that the teams will be able to work together successfully.
The initial conversations and communication between the companies will be a strong indication if your companies will work well together, follow your instincts, don’t try to make things work for the sake of making it work. Follow your requirements and your instinct.
For additional information on ERP solutions, contact ERT Group.
By ERT Group -