ERP Software Blog » microsoft crm http://www.erpsoftwareblog.com Microsoft Dynamics vendors provide comparisons and opinions to professionals in the ERP/Accounting software selection process Wed, 08 Feb 2012 18:45:10 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 To CRM or Not to CRM?http://www.erpsoftwareblog.com/2009/10/to-crm-or-not-to-crm/ http://www.erpsoftwareblog.com/2009/10/to-crm-or-not-to-crm/#comments Mon, 05 Oct 2009 17:17:49 +0000 DFC Consultants http://www.erpsoftwareblog.com/?p=1540 To CRM or Not to CRM? is a post from: ERP Software Blog

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]]> Yes, I know this is an ERP Blog, however, I consider CRM an integral part to Enterprise Resource Planning (ERP) – Don’t you? 

If not maybe you should, but that is a whole other subject for another time.

In today’s economic climate many companies are cutting back or simply hanging tight with IT/Business Intelligence budgets, and while this is understandable, I would like to pose the question –

Do you invest in a new or updated CRM model or not?

 If you truly have a handle on your significant investment in your customer base and are taking advantage of all opportunities that you can then no, but if you are like many companies, do you really know that you know you are leveraging all you can in expanded, new or current opportunities.

With products like the updated Microsoft Dynamics CRM 4.0, designed to track and market to your current and potential customer base, maybe it is time to pose the question.

 A good CRM system can help you to focus on existing customers and maximize opportunities.  It should be easy to use, easy to access and understandable for those who have daily hands-on.  It would come with flexible deployment and purchase options, allowing for fit for businesses of all sizes and integration with current systems.  Also of notable mention – expansions that tie to newer technologies like twitter and face book, and the look and feel of an interface already widely accepted by the user community would be great.

So to answer the above question:  

To CRM or Not to CRM?

In today’s economic climate where many companies are cutting back or simply hanging tight with IT/Business Intelligence budgets.

To CRM is the only answer. 

If you have a CRM system now – verify you are getting all you can out of your system and take advantage of your opportunities. You have already made an investment in your customer base; expand on that to help drive your business forward.

 If do not have a CRM system now – I would urge you to investigate, this is one place you don’t want to cut back nor hang tight. To help you get that great ROI; plan, plan, and plan some more, then implement and train (don’t forget to implement and train).  Get expert help from knowledgeable sources, on-line sites and white papers, do your research.  These will give you valuable information and ideas for your own CRM implementation.

By – Sandi Meyer, DFC Consultants LTD., Fargo ND

To CRM or Not to CRM? is a post from: ERP Software Blog

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]]> http://www.erpsoftwareblog.com/2009/10/to-crm-or-not-to-crm/feed/ 2 Microsoft Dynamics CRM 4.0 Adapter For Microsoft Dynamics GP 10.0 Available October 1, 2009http://www.erpsoftwareblog.com/2009/09/microsoft-dynamics-crm-4-0-adapter-for-microsoft-dynamics-gp-10-0-available-october-1-2009/ http://www.erpsoftwareblog.com/2009/09/microsoft-dynamics-crm-4-0-adapter-for-microsoft-dynamics-gp-10-0-available-october-1-2009/#comments Wed, 09 Sep 2009 20:28:25 +0000 Anya Ciecierski, CAL Business Solutions http://www.erpsoftwareblog.com/?p=1266 Microsoft Dynamics CRM 4.0 Adapter For Microsoft Dynamics GP 10.0 Available October 1, 2009 is a post from: ERP Software Blog

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]]> We have recently sold Microsoft Dynamics GP to several Connecticut companies who plan to use it integrated with Microsoft Dynamics CRM as a complete financial, sales and customer service system.  They will be very happy to hear that today Microsoft released official news that the long awaited Microsoft Dynamics CRM Adapter for Microsoft Dynamics GP will be available on October 1, 2009.  Here are a few preliminary details:  The Adapter is FREE.  However, customers will need to have an active/current Microsoft Dynamics GP Enhancement/Support plan.  In addition, the customer will also need an active/current Microsoft Dynamics CRM Software Assurance (SA) Support Plan. After October 1,, 2009 customers can ask their GP Partners to order the tool through the standard Microsoft Dynamics GP ordering system.  The Adapter will not be compatible with Microsoft Dynamics CRM 3.0 or Microsoft Dynamics GP 9.0 or any other previous versions of Microsoft Dynamics GP or Microsoft Dynamics CRM. This adaptor is NOT just an upgraded version of the previous Microsoft Dynamics CRM 3.0 Connector for Microsoft Dynamics GP 9.0 – it is an entirely new tool. (this also means there is no upgrade path from the 3.0 tool).  For now this Adapter will not be compatible with Microsoft Dynamics CRM Online.  Right now the adapter is only available for Microsoft Dynamics GP.  Microsoft says an Adapter for Microsoft Dynamics AX is scheduled to be released in calendar Q3 2010.  They also promise they are currently working with the Microsoft Dynamics SL and Microsoft Dynamics NAV teams to determine the appropriate integration strategy with Microsoft Dynamics CRM.    So while I believe all the Dynamics products have their strength, if you want to use a Microsoft Dynamics product integrated with Microsoft CRM, it seems that Microsoft Dynamics GP (Great Plains) is the best choice.

By CAL Business Solutions, Connecticut Microsoft Dynamics GP (Great Plains) Partner

Microsoft Dynamics CRM 4.0 Adapter For Microsoft Dynamics GP 10.0 Available October 1, 2009 is a post from: ERP Software Blog

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